Tenant Affairs Specialist - Full-Time

Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs.

TSINY is looking for Tenant Affairs Specialist for our Residential Development & Property Management program located in Braddock (Queens), NY. Position may require visits to sites in Queens, Brooklyn, Manhattan and the Bronx.

Salary: $42,500 annually, $23.35/hr., Full-Time

Full Benefits: Medical, Dental, Vision, 403b, Pension, Life Insurance

Valid Driver License Required

Position Summary

Function as part of a team overseeing TSINY’s residential rental facilities, including rental of scattered-site apartments and completion of clerical tasks.

Job responsibilities

• Maintain and update the lease and security deposit lists. Create and/or ensure that lease files are up-to date.

• Review monthly rent payment histories of all tenants in the Scattered-Site Supportive Housing Program, SP-SROs, other housing where tenants are responsible for paying rent.

• Review the share clients balance report to prepare the non-payment letters (First, Second, Third Notice).

• Notify the Assistant Director, Tenant Affairs and Director of Tenant Affairs of tenant rent payment arrears.

• Monitor ERAP, Hardship applications for documentation and payments.

• Assist the Assistant Director, Tenant Affairs with obtaining the necessary documentation related to an eviction case. Ensure that files are up-to date. Report progress and submit invoices to the Assistant Director, Tenant         Affairs and Director of Tenant Affairs for approval and processing.

• Assist the Assistant Director, Tenant Affairs and Director of Tenant Affairs in maintaining a pool of Real Estate Brokers to assist with the rental of apartments. Contact existing landlords to inquire about new apartment             rentals within their buildings.

• Make sure the vacancy report is up-to date to ensure the re-rental of vacant units in a timely fashion.

• Review Supportive Housing Spreadsheet to ensure that new apartments are added to the list. Notify the Assistant Director, Tenant Affairs and Director of Tenant Affairs of any missing apartment to be added accordingly.

• Manage the lease renewals process in an accurate and timely manner, liaising with landlords and residential program staff as necessary.

• Review that all invoices have the accurate landlord’s payment mailing address. Submit changes to Fiscal and Accounts Payable as needed.

• Assist the Assistant Director, Tenant Affairs and Director of Tenant Affairs with other duties as needed.

• Be able to sit or stand as needed, with or without reasonable accommodation.

• May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation.

• Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation.

• Driver’s license required.

• During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan.

• Perform other related duties as required.

Experience/Education/Skills/Abilities

High School Diploma/Bachelor's degree and/or similar job experience required. Experience in not-for-profit operations, tenant relations or tenant organizing, with demonstrated analytical skills utilizing budgetary, operational, financial and related information. Current valid New York State Driver's License and a safe driving history. Required to have own vehicle. Computer skills in Excel and Word. Be proficient with basic office equipment such as telephones, copiers, fax machines, printers and computers. Must be organized, able to multitask and work with peers and supervisors in a collegial environment.