Supervisor Operations - BOCC

Description

The Bus Operations Control Center (BOCC) Controller is responsible for overseeing and coordinating the day-to-day operations of the public transit bus system from a centralized control center. This role involves real-time monitoring of bus routes, managing service disruptions, responding to emergencies, and ensuring that service runs efficiently and according to schedule. The BOCC Controller communicates with bus operators, maintenance teams, and supervisors to ensure a smooth, safe, and timely operation of the transit system. 

Requirements

Monitor Transit Operations:

• Use dispatch systems, GPS tracking, and communication tools to monitor real-time bus locations and schedules.
• Track and ensure on-time performance of bus routes, identifying and responding to delays or schedule deviations

Manager Service Disruptions:

• Address service disruptions, including traffic issues, accidents, breakdowns, or other unforeseen events.
• Develop and communicate alternate routing plans when needed to maintain service.
• Collaborate with maintenance and road supervisors to resolve operational issues.

Communication and Coordination:

• Serve as the primary point of contact for bus operators, providing instructions and updates regarding schedule adjustments, route changes, and emergency situations.
• Write summary driver reports of situations and incidents, take live notes and then edit to an understandable summary of incident and response taken.
• Coordinate with other transit departments, including rail or other transportation modes, to ensure integration and consistency across services.
• Notify customers and staff of delays, detours, and disruptions through automated systems and other communication channels.

Emergency Response / Incident Management:

• Respond to accidents, breakdowns, or emergency situations with timely and clear directives.
• Coordinate with first responders, internal emergency teams, and relevant stakeholders to ensure safety and rapid resolution of incidents.
• Record and document incidents, preparing reports for management review."

Performance Management / Reporting:

• Monitor key performance indicators (KPIs) such as on-time performance, service reliability, and passenger complaints.
• Generate reports on operational performance, incident responses, and service disruptions.
• Analyze operational data to recommend improvements and enhance service delivery."
• Compliance and Safety:
• Ensure all operations comply with safety regulations and transit policies.
• Monitor bus operators' adherence to schedules, safety protocols, and communication standards.
• Report and document any violations, unsafe conditions, or procedural breaches. 

Core Competencies:

• Attention to Detail: Ability to track multiple buses, routes, and schedules simultaneously without losing focus.
• Stress Management: Capable of remaining calm under pressure, particularly during emergencies or service disruptions.
• Communication: Clear and concise in providing instructions, both written and spoken, to ensure efficient operations.
• Team Collaboration: Works effectively with other departments and teams to ensure the smooth operation of transit services.
• Problem-Solving: Ability to think quickly and creatively to resolve operational issues and maintain service continuity. 

Knowledge, Skills and Abilities:

• Strong multitasking skills with the ability to work in a fast-paced, dynamic environment.
• Excellent communication skills (both verbal and written) to interact effectively with bus operators, supervisors, and other stakeholders.
• Familiarity with transit management software, GPS tracking systems, and real-time dispatch tools.
• Problem-solving skills to quickly assess situations and implement effective solutions.
• Ability to remain calm and focused during emergency situations and service disruptions. 
• Ability to work rotating shifts every three months (day, midday, night), including nights, weekends, and holidays. 
• The BOCC Controller works in a centralized, high-tech operations center, where they monitor bus routes and coordinate service. 
• The role requires periods of intense focus, especially during emergencies or significant
  service disruptions. 
• The environment is fast-paced, requiring quick decision-making and constant communication with operators and other staff.

Qualifications:  

Education:

• High school diploma or equivalent required.
• Bachelor’s degree in transportation, logistics, public administration, or a related field is preferred.

Experience:

• 2 years of experience in transportation operations, public transit, or a related field.
• Prior experience in a control center, dispatch, or logistics coordination role is highly desirable.