Information Technology Coordinator

The primary responsibility of the Information Technology Coordinator is to maintain and support existing technology systems. This role will interact with technology found in a typical office environment, as well as transit-specific technologies (hardware and software). Under the guidance of the IT Manager, this role assists in both daily technical support and long-term technology projects to ensure efficient and effective technology operations across all departments.   

ESSENTIAL FUNCTIONS OF THE JOB

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Assist in the maintenance and support of existing technology systems, ensuring optimal performance and reliability, including maintenance and support of on-board technologies including Harris Radios, CAD/AVL system, camera system, and fare collection devices.
• Create and manage user, computer accounts, Office 365 accounts, and security groups in an Active Directory environment.
• Monitor and maintain the internal computer network, troubleshooting and repairing systems, hardware, peripherals, and software issues.
• Conduct regular inventory checks of technology assets, manage asset documentation, and maintain an inventory of technology assets.
• Assist in managing physical, virtual, and cloud-based server environments.
• Troubleshoot and resolve technology issues promptly for end users.
• Supports Lextran projects as needed by providing technology expertise.
• Assists in preparing short-term and long-term technology plans and/or reports.
• Performs other duties as assigned.

• Knowledge of current industry trends, products, and services in information technology
• Strong troubleshooting and problem-solving skills in a complex technical environment
• Expertise in the following:
  • Microsoft Windows Operating Systems and Products
  • Microsoft Office 365 Suite
• Must have excellent verbal and written communication skills
• Must follow established procurement policy
• Ability to work as a team member or alone on solo projects.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• Two (2) years of professional experience in IT support, network administration, or a related field.
• Experience with repairing electronics.
• Technology-related certifications are preferred.

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Frequently communicates with employees, customers, and vendors in person on the telephone, and on the computer to provide assistance
• Occasionally remains in a sitting position at a desk to perform duties
• Frequently walks and or stands
• Frequently uses the computer
• Often required to stoop, bend, kneel, or move in tight spaces to install or inspect equipment
• Frequently lifts objects over 30 pounds.

Lextran is an Equal Opportunity Employer