Clinical Technician (CT)

About Transhealth

Transhealth is an independent and comprehensive healthcare center dedicated to empowering and uplifting trans and gender-diverse individuals and families. Located in Western Massachusetts and led by trans and gender-diverse professionals, we are redefining what compassionate, gender-affirming healthcare looks like. Through expert care, community support, education, and advocacy, we’re creating a future where every trans and gender-diverse person feels celebrated and in control of their healthcare journey. Be part of a team that honors the resilience of our community and works to transform the world—one step, one story, and one life at a time.

Transhealth is committed to fostering a diverse and inclusive workplace. We strongly encourage applications from individuals of all backgrounds, including trans, LGBTQIA and BIPOC communities, and are an equal opportunity employer.

Job Description Summary

The Clinical Technician is a clinical role, and can be located in the Mental Health and/or the Primary Care Department. This position is hourly, full-time, on-site, and unionized (UAW Local 2322). Clinical Technicians may be certified as Medical Assistants (MAs), but certification is not required.

The Clinical Technician is responsible for aiding our clinic in providing exceptional primary care and mental health services to gender-diverse patients.

Objectives & Responsibilities

• Work with primary care, mental health, and STI screening programs to coordinate patient care.
• Active participation in patient care including anticipatory preparation for health maintenance and chronic health care needs, rooming patient, obtaining histories and vital signs, arranging referral and diagnostic testing appointments, doing phlebotomy including proper identification and handling of specimens, EKG’s and performing other procedures as determined relevant to the individual patient.
• Demonstrate critical thinking skills concerning appropriate documentation of allergies, medication updates, immunizations, past medical history diagnosis, and any other information that is added to the medical record of an individual patient.
• Demonstrate an understanding of the current and future needs of the patient in both chronic care and health maintenance and is able to use decision making skills to help patients meet those needs following appropriate protocols.
• Overall responsibility for the flow of the provider’s patient care session, able to make decisions concerning adding a patient to the schedule upon appropriate approval, providing needed information to the front desk staff concerning the work flow in the patient care area and keeping the provider informed of issues that affect the efficiency of care during the session.
• Support patient care and the health care team by anticipating administrative functions requiring support including but not limited to preparing prior authorizations, participating with the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider.
• Demonstrate a strong sense of shared responsibility to maintain a beautiful and orderly practice environment.
• Depending on organization of roles within the practice, may share responsibility with other clinical techs/medical assistants for the quality, safety and laboratory check systems in the clinical environment including Quality Assurance for Point of Care testing.
• Depending on organization of roles within the practice, may share responsibility for appropriate monitoring and stocking of supplies for the clinical and administrative needs of the practice.
• Depending on organization of roles within the practice, may be asked to assist with administrative tasks in the Primary Care front office, such as checking in patients, answering phones, and scheduling patient visits.

Qualifications & Experience

• High School Diploma or equivalent
• Two years of relevant experience in a primary care or other healthcare setting is required
• CMA certification is preferred but not required
• Experience with a busy environment, requiring strong multitasking skills is required
• Past experience working with transgender/gender-diverse community is a strong asset
• Excellent interpersonal communication and skills whether in person, via the telephone and/or in writing
• Able to work well both independently and as part of a multidisciplinary team.
• Must be able to adhere and champion the values of Transhealth
• Able to understand and empathize with others
• Able to be compassionate at work, for colleagues and patients
• Able to be flexible, open-minded, conscientious and assume positive intent
• Is team-oriented
• Able to take accountability for their own actions and work for the betterment of Transhealth
• Comfortable in a start-up environment/culture that promotes ongoing change toward process improvement
• Excellent sense of humor

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee may be required to perform repetitive motions that may include the wrists, hands, and/or fingers. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. There are no adverse environmental conditions expected.

Reasonable accommodations will be reviewed upon request.

Job Type: Full-time

Pay: $24.50 - $27.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $25 - $27