Ocean Import Assistant

About Scan Global Logistics: 

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full time, on-site position based in Elizabeth, NJ.

Position Overview:

SGL is seeking a proactive Ocean Import Coordinator to oversee end-to-end ocean import operations. In this role, you will manage the complete freight forwarding process from initiating shipment documentation to coordinating with internal teams and delivering exceptional customer service. You will ensure the accurate and timely movement of cargo and information while maintaining compliance with company procedures and industry standards. This position offers an excellent opportunity for individuals with freight forwarding experience who are eager to advance their careers in international logistics and gain hands-on experience in all aspects of ocean import operations.

Job Description:

• Enter international ocean import tracking documentation from origin to destination.
• Ensure that regulatory requirements are met and that shipments have exact paperwork, such as transit documents and customs clearances.
• Ensure that documentation is processed, distributed, and discharged in a timely way to carriers, forwarders, customers, and agents.
• Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures.
   Maintain polite, timely, and efficient customer service.
• Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing.
• Ensure that shipments are picked up and transferred with the proper partners.
• Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
• To stay competitive, negotiate shipping costs. 
• Prepare customs declarations and bonds.
• Develop and manage successful relationships with local suppliers and other co-load carriers (for example, airline agents, freight forwarders, customs brokers, local pickup and delivery firms, regional trucking companies, and line-haul providers).
• Establish and manage the essential procedures to ensure that all employees work in a clean, well-organized, safe, and healthy environment.
• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Arrange for container pickup and return to railyard.
• Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)
• Monitor and manage shipments until completion. Keep customers appraised to the import details of transactions in accordance with local office import operation procedures.
• In-depth communications with e.g., vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup, and delivery companies etc.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Accurate and Timely Billing e.g.: create customer invoice and approve payables.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Escalation of problems to Management when necessary
• Perform any other duties that may be assigned by the Department Manager 

Qualifications:

• Customer service oriented
• Attention to detail.
• Problem solving attitude.
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills

Education and Experience:

• Ocean Import experience 2 years (is must)
• Experience in freight forwarding Ocean operations processes and procedures.
• Experience of bonded freight and cargo
• Previous experience with CargoWise is required

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work authorization/security clearance requirements:

• Must be eligible to work in the United States
• Must pass TSA eligibility screening.

Job Type: Full-time

Pay: $26.44 - $31.25 Per Hour

Schedule: 8-hour shift (Monday to Friday)

Work Location: On-site

Benefits:

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance 
• Paid Time Off
• Tuition Reimbursement