What are the responsibilities and job description for the Domestic Operations Agent position at TransGroup Express, Inc.?
About Scan Global Logistics
At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.
Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.
This is a direct hire, full-time onsite position based in Peabody, MA.
Position Overview
SGL is seeking a proactive Domestic Freight Forwarding Specialist to manage end-to-end domestic operations. In this role, you will be responsible for the full lifecycle of freight forwarding activities from initiating shipment documentation to providing customer service, coordinating with warehouses, and dispatching shipments. This role offers an excellent opportunity for candidates with freight forwarding or logistics experience who want to grow their career in domestic operations while gaining broad exposure across all aspects of the workflow.
Job Description
Job Type: Full-time
Work Location: Onsite
Schedule: 8-hour shift (Monday to Friday)
Benefits
At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.
Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.
This is a direct hire, full-time onsite position based in Peabody, MA.
Position Overview
SGL is seeking a proactive Domestic Freight Forwarding Specialist to manage end-to-end domestic operations. In this role, you will be responsible for the full lifecycle of freight forwarding activities from initiating shipment documentation to providing customer service, coordinating with warehouses, and dispatching shipments. This role offers an excellent opportunity for candidates with freight forwarding or logistics experience who want to grow their career in domestic operations while gaining broad exposure across all aspects of the workflow.
Job Description
- Manage the complete lifecycle of domestic shipments, including booking and processing incoming orders.
- Provide excellent customer service, addressing inquiries, special requirements, and shipment updates.
- Coordinate with warehouse teams and dispatch to ensure timely and accurate movement of freight.
- Prepare and manage all transportation documentation, including delivery notes, transfer orders, and shipment records.
- Monitor carrier performance and serve as the primary escalation point for service-related issues.
- Investigate shipment complaints and claims, ensuring timely resolution and follow-up.
- Identify opportunities to improve internal logistics processes and provide recommendations to the department manager.
- Drive continuous improvement initiatives within domestic logistics operations to support business growth.
- Collaborate with multiple carriers and third-party logistics providers to ensure consistent and on-time freight delivery.
- Perform additional logistics and operational support tasks as assigned.
- Previous experience in freight forwarding, logistics, or domestic operations required.
- Experience with bonded freight and cargo.
- Ability to manage the end-to-end shipment process and coordinate with multiple internal and external stakeholders.
- Customer service oriented
- Attention to detail
- Problem-solving attitude
- Active listening
- Telephone etiquette
- Basic software skills (MS Office & MS Excel)
- Basic computer skills
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be eligible to work in the United States
- Must pass TSA eligibility screening.
Job Type: Full-time
Work Location: Onsite
Schedule: 8-hour shift (Monday to Friday)
Benefits
- 401(k)
- Health Insurance
- Dental insurance
- Vision Insurance
- Employee assistance program
- Health Savings Account (HSA)
- Life insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Paid Time Off
- Tuition Reimbursement
Salary : $27 - $30