QMHA

Position Overview

Transform Youth and Family Counseling is seeking a detail-oriented, compassionate, and versatile team member to provide a combination of Case Management, Client Care Services, and Peer Support Services to join our outpatient mental health practice at our Bend, Oregon office. This hybrid role serves as the central hub of daily client operations, care coordination, and peer advocacy. The QMHA delivers comprehensive support to youth (ages 6–24) and their families by combining administrative intake oversight, Qualified Mental Health Associate (QMHA) case management, and Youth Peer Support Specialist (YPSS) services. From acting as the primary warm contact for incoming families and conducting registration intakes, to providing peer support and connecting higher-acuity youth with vital community resources, this role is essential in guiding clients through every stage of care.

About Transform Youth and Family Counseling

Mission: To serve youth and their families by providing a safe, welcoming, inclusive place for mental health treatment and wellness.

Vision: A community in which youth feel valued, understood, and empowered.

Core Belief: Providing mental health services and supports at the individual, family, and community level can ultimately transform lives.

Our Values

Transform Youth and Family Counseling lives by values that guide who we are as a team and how we present to our community:

• Empowering Youth Voice: We believe all youth deserve to be heard, advocate for their needs, create treatment goals, and collaborate with their families and treatment providers.
• Accessible, High-Quality Mental Health Services: We accept multiple insurances, offer sliding scale fees, and provide flexible scheduling to reduce barriers to care.
• Community Engagement: We work actively to reduce mental health stigma through community training, collaboration with schools and healthcare providers, and provider outreach.
• Respect and Equity for All: We are an LGBTQIA inclusive, anti-racist, social justice-oriented practice where clients and staff are welcomed as their authentic selves without judgment.
• Continuous Growth: We are committed to ongoing learning, continuing education, and challenging ourselves professionally and personally to best serve our community.

Key Duties & Responsibilities
1. Front Desk, Practice Administration & Client Care

• Serve as a warm, compassionate first point of contact for new and existing families on the practice phone line.
• Process incoming intake calls, web requests, and emails, guiding potential clients through onboarding.
• Maintain the practice waitlist and coordinate with clinical staff to appropriately place or refer out clients.
• Monitor, collect, and review intake paperwork for completeness and accuracy in our Electronic Health Record (EHR).
• Handle incoming and outgoing faxes, document scanning, and electronic filing in a paperless environment.
• Verify client health insurance benefits and coverage details.

2. Intake & Registration Responsibilities

• Primary provider for 60-minute Registration Intake appointments for new clients and families (focusing on orientation, packet review, initial screening, and service matching).
• Pre-review intake paperwork to identify missing forms, discrepancies, or follow-up needs prior to appointments.
• Verify and update demographic details, contact info, emergency contacts, legal guardian/custody documentation, and parenting plans.
• Review confidentiality, mandatory reporting requirements, practice policies, crisis resources, and expectations with clients and families.
• Administer and document appropriate standardized screening tools directly in the EHR.
• Schedule initial clinical appointments with therapists and other care providers following intake completion.

3. Case Management & Care Coordination (QMHA Scope)

• Provide case management services consistent with QMHA scope of practice to youth (ages 6–24) and families receiving outpatient care.
• Connect youth and families to community resources for behavioral health, education, social, and daily living needs.
• Assist families in navigating complex educational, healthcare, and social service systems (with special focus on higher-acuity youth).
• Coordinate care with therapists, caregivers, schools, medical providers, and community agencies.
• Participate in high-acuity staffing meetings and team-based care coordination.
• Support safety planning and follow-up in collaboration with the clinical treatment team under the direction and supervision of licensed clinical staff (per OAR 309-019).

4. Peer Support, Advocacy & Lived Experience (YPSS Scope)

• Utilize lived experience with mental health challenges and recovery to offer hope, encouragement, and guidance while maintaining healthy professional boundaries.
• Assist clients in developing, articulating, and achieving their personal recovery goals.
• Facilitate individual or group peer support sessions as needed.
• Model recovery-oriented attitudes, wellness strategies, and self-advocacy behaviors.
• Support youth and families in understanding and navigating school systems, behavioral health programs, and youth-serving agencies.
• Champion youth voice and self-determination in treatment planning.

5. Termination & Discharge Coordination

• Support client termination and discharge processes in collaboration with therapists and practice leadership.
• Receive and review Client Termination Notification Forms submitted by therapists.
• Prepare and send termination/discharge letters and upload required documentation into the EHR chart.
• Notify the Practice Manager and Client Care Coordinator of client discharges to ensure caseload updates, billing closure, and scheduling management.
• Assist with discharge follow-up tasks, including client satisfaction surveys.

6. Collaboration, Community & Compliance

• Work collaboratively with therapists, psychiatric providers, peer support staff, the Caregiver Support Track (CST) team, and clinical leadership.
• Participate in at least one community engagement activity per year to reduce mental health stigma.
• Complete timely, accurate documentation in the EHR (intake notes, case management notes, peer support contact notes, discharge documentation) meeting OAR standards (including OAR 309-019 and OAR 950-060-0000), Medicaid rules, and agency policy.
• Maintain strict client confidentiality in compliance with HIPAA and state privacy regulations.
• Attend required staff meetings, supervision, and professional development trainings.

Qualifications & RequirementsEducation & Credentials

• QMHA Qualification: Must meet, or be eligible to meet, criteria for a Qualified Mental Health Associate (QMHA) under Oregon Administrative Rules (OAR 309-019):
• Bachelor’s degree in a behavioral science field, OR
• An equivalent combination of education and relevant experience meeting QMHA standards.
• Peer Support Specialist Certification:
• Certified Peer Support Specialist (PSS) credential in the State of Oregon, or ability to obtain certification within 90 days of hire.
• Meets Oregon Youth Peer Support Specialist age requirements (generally 18–30) per ORS 414.025 and OAR 950-060-0000.
• Ability to pass the Oregon Traditional Health Worker (THW) background check.

Experience & Lived Experience

• Lived experience with mental health challenges and recovery (minimum of 2 years in recovery preferred, consistent with peer-delivered service standards).
• Prior experience in a mental health office, medical front desk, administrative role, or case management setting strongly preferred.
• Experience working with youth, families, and diverse populations—especially higher-acuity youth.

Essential Skills & Attributes

• Alignment: Deep commitment to TYFC’s mission, vision, and core values (LGBTQIA inclusive, anti-racist, trauma-informed).
• Technical Skills: Proficiency with paperless setups, Google Workspace (Docs, Sheets, Drive), EHR systems, and virtual communication tools.
• Communication & Demeanor: Exceptional phone etiquette, compassionate and calm demeanor, and trauma-informed, neutral, and respectful interaction style.
• Location & Presence: Ability to work in-person at our Bend, Oregon office with regular, reliable attendance.
• Valid driver’s license, reliable transportation, and ability to maintain personal wellness and healthy boundaries.

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you meet the education and/or experience qualifications to qualify as a QMHA?
• Do you meet the lived-experience qualifications for a Youth Peer Support Specialist, including relevant personal experience navigating the mental health system as a youth or young adult?

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Bend, OR 97702