What are the responsibilities and job description for the Applications Specialist (Technical Software Trainer) position at Transfinder?
Applications Specialist (Technical Software Trainer)
Location: Remote in New York or Texas
Pay Status and Classification: Exempt, Regular Full-time
Supervisor Title: Training Manager
Work L ocation: Remote in New York or Texas. If in New York and local to company headquarters in Schenectady, NY there are days the Applications Specialist is expected to be in the office for company meetings.
Position Purpose : The Applications Specialist serves as the main point of contact for providing technical training to Transfinder clients. The Applications Specialist assesses new and existing client training needs, providing customized and detailed training. The Applications Specialist works in partnership with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.
Essential Duties and Responsibilities:
Location: Remote in New York or Texas
Pay Status and Classification: Exempt, Regular Full-time
Supervisor Title: Training Manager
Work L ocation: Remote in New York or Texas. If in New York and local to company headquarters in Schenectady, NY there are days the Applications Specialist is expected to be in the office for company meetings.
Position Purpose : The Applications Specialist serves as the main point of contact for providing technical training to Transfinder clients. The Applications Specialist assesses new and existing client training needs, providing customized and detailed training. The Applications Specialist works in partnership with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.
Essential Duties and Responsibilities:
- Training Delivery: Facilitates technical and complex training to users through webinars, video conference one-on-one instruction, in person at client locations, Transfinder University, and at the Transfinder Annual Client Summit. Conducts in-person training to internal teams. Provides ongoing support and follow-up training sessions as needed.
- Training Schedule Creation: Creates and manages training schedules and classroom agendas based on client-specific needs and project timeline.
- Training Program Design: Creates and implements high quality custom training programs based on clients specific needs to teach clients new skills and meet organizational needs. Shares innovative training concepts with fellow team members.
- Training Materials: Prepares thorough training materials, such as presentations, manuals, and other materials. Collaborates with training team members to stay current on product knowledge information for training materials. Updates training materials based on client feedback and product enhancements.
- Training Evaluation: Evaluates the effectiveness of training sessions, assesses participants learning, and maintains records of training materials and curriculum within the current Customer Relationship Management (CRM) system. Documents training session notes to ensure internal stakeholders are informed of training session outcomes.
- Other duties and projects as assigned.
- Excellent verbal and written communication skills.
- Outstanding interpersonal skills, with a desire to provide exceptional customer service.