Service Advisor (2nd Shift)

About TransEdge:

TransEdge Truck Centers is a network of full-service dealerships committed to providing our customers with exceptional service. Our offerings include New & Used Truck Sales, Parts, Service, Leasing & Rental, and Financing for Medium to Heavy Duty Trucks. TransEdge Truck Centers has six modern locations across Pennsylvania, and is the factory authorized dealer for Mack Trucks, Volvo Trucks, Hino Trucks, and Battle Motor Trucks. To keep up with technological advancement, TransEdge also offers training for the latest alternative fuel and electric propulsion technologies.

Job Summary:

The Service Advisor is responsible for interacting with customers and technicians in a professional manner, managing priorities, and ensuring that all customers’ needs are met. The candidate should be self-motivated and have excellent communication and computer skills. The Advisor will operate within the goals set by the Service Manager in the business plan each year. He/she must work with the Service Manager to strive for the growth of the department.

POSITION REQUIREMENTS –

Function and Responsibilities:

· Possess a strong working knowledge of commercial medium/heavy duty truck service.

· Maintain excellent customer service ability and strong communication skills.

· Answer service calls and emails from customers.

· Receive incoming work orders and prioritize emergency/routine maintenance.

· Schedule shop work as efficiently as possible in accordance with dealership policy.

· Assign work to technician and follow up on job as needed.

· Hold technicians accountable for repair times, accuracy, and ongoing communication throughout the repair process to ensure timely completion and customer satisfaction.

· Work with the Service Manager to schedule Technicians into appropriate training programs.

· Communicate with the customer regarding status of his/her service request (ASIST)

· Follow the Uptime process from initial customer intake through final invoicing to ensure a consistent, efficient, and high-quality service experience

· Close work orders as they are completed and coordinate payment of services.

· Dispatch work/jobs to shop floor.

· Follow up with customers daily to ensure work order was completed to their satisfaction.

· Perform additional duties as required.

Education & Experience:

· High School Diploma required.

· 2 years’ commercial service experience preferred.

· Procede experience preferred but not required.

· Must possess and use good interpersonal skills and can interact well with customers, vendors, and co-workers in a positive and constructive manner.

· Solid time management and analytical skills are necessary.

· Strong computer skills are highly desired.

· Product and market knowledge a plus.

Compensation and Benefits:

· Competitive Pay

· Full Benefits Package: Medical, Dental, Vision, 401K, Parental Leave and STD/LTD/Life

· Paid Holidays, Birthday and PTO (Paid Time Off)