What are the responsibilities and job description for the Customer Support Representative position at Transducers Direct?
Position Overview: Customer Support Representative / Inside Technical Sales
This sales position is multi-faceted, involving a great deal of customer interaction and requires the ability to gain a technical understanding of our products. You will be the first point of contact for handling incoming customer inquiries, answering product questions, developing opportunities, and managing issue resolution. You will ensure the right people and resources are applied to quickly satisfying the customer’s requirements. In addition, you will be comfortable proactively calling customers to introduce them to Transducers Direct’s technology, products, and our value-added proposition. You will be trained on our products and system to answer questions regarding product requirements, orders, and the customer’s account. You will maintain a high level of organization, follow-up, and efficiency in a fast-paced environment. You will own the entire customer experience by ensuring all customer needs and requirements are met quickly and accurately.
This is an onsite position working out of our office in the Cincinnati, Ohio area.
Essential Job Functions
Sales
- Be the first point of contact for customer questions, product selection, getting orders, and resolving issues
- Involve appropriate additional resources within the company to satisfy the customer’s needs quickly and accurately
- Proactively call prospects to introduce them to Transducers Direct, our technology, products, and value-added
- proposition
Customer Service
- Ensure customers receive what they were promised—completely, accurately, and on-time
- Generate quotes and perform customer follow-up tasks daily
- Talk to customers on the phone, via email, and through online chat
- Communicate customer’s requirements effectively to other departments within the company
- Gain a technical understanding of all products and help direct customers to the appropriate product for their
- application
Requirements
- 1-3 years of Inside Sales or 3-5 years of Customer Service experience required; working with OEM customers a plus
- Experience doing discovery for both incoming and outgoing sales efforts to understand the customer’s needs and potential for our products
- Ability and willingness to be trained to gain a high level of technical knowledge of our products
- Strong verbal and written communication skills
- Attention to detail and accuracy a must
- Problem Solving & process improvement skills
- Proficiency in Microsoft Office (Word, Excel and Outlook)
Sponsorship is not available for this position.
Transducers Direct takes pride in our world-class customer service with each department of the company working together to ensure our customers’ total satisfaction throughout the entire engineering and purchasing process. We provide sales and support to End Users, OEMs and Resellers worldwide.
Transducers Direct knows our employees are the backbone of our success and the company has instituted programs to make this a great place to work. Our new employees receive full vacation time after 90 days, we have a casual dress code including the option to wear shorts, and ice cream trucks and sundae bars for the company when goals are met, are just a few of the perks our employees enjoy.
Sponsorship is not available for this position.
Salary : $70,000 - $80,000