What are the responsibilities and job description for the Operations Site Lead position at Transdev?
**Overview:**
_The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients._
_The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to also provide clear, concise, professional, and accurate feedback to direct reports._
_Transdev is proud to offer a competitive compensation package of minimum $65,000 - maximum $73,000_
_Benefits include:_
_Vacation: minimum of (1) week_
_Sick days: 5 days_
_Holidays - 6 days_
_Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability._
_Benefits may vary depending on location policy. The above represents the standard Corporate Policy._
**Key Responsibilities:**
_Operate and Maintain Transdev’s high standard of safety_
_Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public_
_Ensures that delays in service are recorded and communicated. In addition, make sure all accidents or breakdowns are handled appropriately_
_Responds to system emergencies; investigates and completes accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy_
_Monitors and records employee absence and tardiness_
_Conducts applicable shifts pre-brief and debrief meetings, communicating announcements to the team_
_Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders_
_Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution_
_Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives_
_Maintain high degree of confidentiality of all information_
_Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others_
_Ensuring timely shift start and efficient vehicle deployment_
_Responsible for covering any day to day operational needs in case of call outs or staff shortage_
_Ensure the Transdev managed fleet of vehicles remain operational by being responsible for day-to-day maintenance, procuring supplies, and maintaining relationships with third party vendors._
_All other duties as required_
**Required Knowledge Skills and Abilities (KSAs):**
_Proficiency with using a touchscreen smartphone_
_Ability to use a computer to generate reports and schedules_
_Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes_
_Good written and oral communication skills_
_Ability to organize and perform work efficiently with strong attention to detail_
_An awareness and willingness to use Operational Excellence tools and techniques_
_Excellent written and verbal communication skills_
_Ability to communicate effectively to a large group of people_
_Experience with performance metrics and process improvement_
_Ability to work for different managers_
_Proven track record of meeting or exceeding of department performance goals_
_Demonstrated problem solving skills and analytical skills_
_Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed_
_Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments_
_Punctual, reliable, and team player_
_Must be able to type at least 40 adjusted wpm_
**Required Education and Experience:**
_Associates degree (and / or equivalent job experience)_
_1 year Autonomous Vehicle Operations experience_
_Experience with program management tools and Google Workspace_
_Experience in vendor relationship management_
_Experience leading teams to a successful conclusion_
**Preferred Education and Experience:**
_Bachelor's degree or higher_
_Leadership experience including direct reports_
**Physical Requirements:**
**_Long periods of standing, walking, and sitting_**
_Must be able to withstand working outdoors in inclement weather_
**_Occasionally required to climb or balance; stoop; kneel; crouch; or crawl_**
**_Occasionally required to lift and or move up to 45 pounds_**
**_May work in extreme heat and cold, and in damp environment with moderate noise_**
**_Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer_**
_Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust_
_focus_
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act_
**Pre-Employment Requirements:**
_Must be 21 years old_
_All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening_
_Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program_
_Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements_
_Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law_
_Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required_
_If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS_
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [us.HR.TalentAcquisition@transdev.com](mailto:us.HR.TalentAcquisition@transdev.com)
**Drug-free workplace:**
Transdev maintains a drug-free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.
**About Transdev** : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at **www.TransdevNA.com** or watch an overview video at **https://youtu.be/ilO5cv0G4mQ**
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status._
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_California applicants: Please_ [Click Here](https://transdevna.com/california-employee-privacy-policy/) _for CA Employee Privacy Policy._
**Job Category:** Management
**Job Type:** Full Time
**Req ID:** 8927
**Pay Group:** ECH
**Cost Center:** 60002
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please [Click Here](https://transdevna.com/california-employee-privacy-policy/) for CA Employee Privacy Policy.
**About Transdev**
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at [http://www.TransdevNA.com](http://www.transdevna.com/) or [watch an overview video](https://www.youtube.com/watch?v=ilO5cv0G4mQ&feature=youtu.be).
_The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients._
_The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to also provide clear, concise, professional, and accurate feedback to direct reports._
_Transdev is proud to offer a competitive compensation package of minimum $65,000 - maximum $73,000_
_Benefits include:_
_Vacation: minimum of (1) week_
_Sick days: 5 days_
_Holidays - 6 days_
_Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability._
_Benefits may vary depending on location policy. The above represents the standard Corporate Policy._
**Key Responsibilities:**
_Operate and Maintain Transdev’s high standard of safety_
_Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public_
_Ensures that delays in service are recorded and communicated. In addition, make sure all accidents or breakdowns are handled appropriately_
_Responds to system emergencies; investigates and completes accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy_
_Monitors and records employee absence and tardiness_
_Conducts applicable shifts pre-brief and debrief meetings, communicating announcements to the team_
_Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders_
_Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution_
_Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives_
_Maintain high degree of confidentiality of all information_
_Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others_
_Ensuring timely shift start and efficient vehicle deployment_
_Responsible for covering any day to day operational needs in case of call outs or staff shortage_
_Ensure the Transdev managed fleet of vehicles remain operational by being responsible for day-to-day maintenance, procuring supplies, and maintaining relationships with third party vendors._
_All other duties as required_
**Required Knowledge Skills and Abilities (KSAs):**
_Proficiency with using a touchscreen smartphone_
_Ability to use a computer to generate reports and schedules_
_Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes_
_Good written and oral communication skills_
_Ability to organize and perform work efficiently with strong attention to detail_
_An awareness and willingness to use Operational Excellence tools and techniques_
_Excellent written and verbal communication skills_
_Ability to communicate effectively to a large group of people_
_Experience with performance metrics and process improvement_
_Ability to work for different managers_
_Proven track record of meeting or exceeding of department performance goals_
_Demonstrated problem solving skills and analytical skills_
_Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed_
_Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments_
_Punctual, reliable, and team player_
_Must be able to type at least 40 adjusted wpm_
**Required Education and Experience:**
_Associates degree (and / or equivalent job experience)_
_1 year Autonomous Vehicle Operations experience_
_Experience with program management tools and Google Workspace_
_Experience in vendor relationship management_
_Experience leading teams to a successful conclusion_
**Preferred Education and Experience:**
_Bachelor's degree or higher_
_Leadership experience including direct reports_
**Physical Requirements:**
**_Long periods of standing, walking, and sitting_**
_Must be able to withstand working outdoors in inclement weather_
**_Occasionally required to climb or balance; stoop; kneel; crouch; or crawl_**
**_Occasionally required to lift and or move up to 45 pounds_**
**_May work in extreme heat and cold, and in damp environment with moderate noise_**
**_Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer_**
_Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust_
_focus_
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act_
**Pre-Employment Requirements:**
_Must be 21 years old_
_All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening_
_Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program_
_Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements_
_Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law_
_Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required_
_If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS_
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [us.HR.TalentAcquisition@transdev.com](mailto:us.HR.TalentAcquisition@transdev.com)
**Drug-free workplace:**
Transdev maintains a drug-free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.
**About Transdev** : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at **www.TransdevNA.com** or watch an overview video at **https://youtu.be/ilO5cv0G4mQ**
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status._
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_California applicants: Please_ [Click Here](https://transdevna.com/california-employee-privacy-policy/) _for CA Employee Privacy Policy._
**Job Category:** Management
**Job Type:** Full Time
**Req ID:** 8927
**Pay Group:** ECH
**Cost Center:** 60002
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please [Click Here](https://transdevna.com/california-employee-privacy-policy/) for CA Employee Privacy Policy.
**About Transdev**
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at [http://www.TransdevNA.com](http://www.transdevna.com/) or [watch an overview video](https://www.youtube.com/watch?v=ilO5cv0G4mQ&feature=youtu.be).
Salary : $65,000 - $73,000