What are the responsibilities and job description for the Operations Manager position at Transdev?
Operations Manager
The Operations Manager reports directly to the General Manager on fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Rochester, MN.
Transdev is proud to offer:
- Competitive compensation package of minimum $64,000– maximum $83,000
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 6
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy
Key Responsibilities:
- Assumes first-line supervision of dispatchers/drivers. Ensure company policies and procedures are followed.
- Assists in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state compliance.
- Ensure drivers have the daily documentation necessary to complete their routes. Ensured charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.
- Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch and/or Scheduling team.
- Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.
- Develops procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel. Holds routine meetings with Dispatch and Scheduling staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
- Completes necessary daily and/or weekly reports for company and customer (stand by report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report).
- Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
- Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.
- Recommends discipline for operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.
- Informs Contract Manager of potential risks in the operation.
- Works closely with the maintenance department to ensure that all operation service requirements are met.
- Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
- Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
- Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
- Coordinates with the safety and training department to ensure all safety goals and directives are met.
- Develop Operations department budget.
- May operate a vehicle in revenue service, if necessary.
- Other duties as required.
- Travel requirement outside of immediate area (as a percent) :<10%
Qualifications:
- High school diploma or equivalent, such as GED, required
- Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one
- 3 or more years of relevant transit supervisory experience required
- Thorough knowledge of transit system regulations and operations.
- Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
- Good written and oral communication skills
- Ability to organize and perform work efficiently, strong attention to details
- Ability to work effectively with labor; may include labor grievances and negotiations
- Must be able to work shifts or flexible work schedules as needed.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: PleaseClick Herefor CA Employee Privacy Policy.
Salary : $64,000 - $83,000