What are the responsibilities and job description for the Manager, Global Business Operations position at Transdev?
**Overview:**
The Manager/Sr Manager is a senior operator and client-facing leader responsible for the end-to-end performance of a global autonomous mobility partnership. Based in the United States and reporting to the Head of Global Planning & Operations, this role drives coordinates execution across international markets - ensuring country teams deliver against metrics, timelines, and operational standards. This position will also liaise closely with the SVP of the division.
This is a hands-on role requiring both executive presence and a high level of day-to-day ownership across data, reporting, and cross-market coordination.
Pay Rate: $110,000.00 - $150,000.00
**Pay Range Disclosure:** The compensation range for this position is dependent upon the employee’s primary work location. The applicable pay range will be determined based on the location in which the position is based.
**Transdev is Proud to Offer:**
Vacation: Minimum of (2) week.
Sick Days: 5 Days
Holidays: 6 Days
Other standard benefits:
401(k) Retirement Plan
Medical, Dental & Vision
Life Insurance
Short-term Disability
Voluntary Long-term Disability
**Key Responsibilities:**
**Support to Global Account Ownership Role:**
Report on the operational health of the global account, holding international country teams accountable to KPIs, agreed deliverables, and timelines
Act as the liaison between global leadership, client stakeholders, and in-country onsite managers
Support Monthly Business Reviews (MBRs), including building executive-ready presentations, synthesizing data, and representing global performance
Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends
Drive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions
Standardize processes, reporting, and operating rhythms between international markets and the U.S.
Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives
Manage client escalations with urgency, clarity, and accountability
**Performance Governance & Country Accountability:**
Translate global supply plans into agreed action plan across U.S. and international teams
Maintain standardized pricing, contracts, and SLAs with the Head of Global Operations. Support the countries to apply.
Track, manage, and close escalations; own change logs and ensure follow-through with country leads
Run Weekly Business Reviews (WBRs): track KPIs, enforce accountability, and drive action closure
Build and deliver Monthly Business Review (MBR) materials: synthesize data, highlight risks, and define recovery plans
Audit country performance and processes; identify gaps and support counties to define corrective actions to completion, track issues resolutions
**Standardization & Global Alignment:**
Define standardized processes, service levels, and reporting across all markets
Identify inconsistencies and drive alignment with Operations, Training, and country teams
Ensure adherence to global account standards through ongoing tracking and escalation
**Strategic Partnership Development:**
Support executive reviews by building materials, analyzing performance, and contributing recommendations
Identify improvement and growth opportunities; develop data-backed proposals
Support client forums and ensure clear follow-ups and execution
**Internal Leadership & Advocacy:**
Act as the day-to-day operator for the global account across internal teams
Drive coordination across regions and ensure delivery against commitments
Provide clear visibility into performance, risks, and priorities to leadership
Own follow-ups and ensure actions are fully executed
Other duties as required.
**Required Education and Experience:**
Bachelor’s degree in Business Administration, International Relations, Communications, or a related field (Master’s preferred).
Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.
8 years in account management, operations, client success, or similar roles in multi-market environments
Proven experience running business reviews (WBRs, MBRs, QBRs) and holding teams accountable to performance commitments
Hands-on experience managing and resolving client escalations in fast-paced, high-pressure settings
Track record of driving cross-market standardization and operational alignment across global programs
Experience influencing internal and external stakeholders without direct authority
Background in technology, autonomous vehicles, mobility, or other complex/regulated industries preferred
Experience in global operations, consulting, or complex client-facing environments
**Required Knowledge Skills and Abilities (KSAs):**
High-ownership, execution-focused operator able to manage multiple workstreams across time zones
Highly analytical; comfortable working with raw data and translating insights into clear, actionable outputs
Proven ability to drive standardization and enforce operational consistency across markets
Effective in cross-cultural environments; able to work across diverse teams and geographies
Highly organized and self-directed; able to manage a complex global scope with minimal oversight
Proficient in Google Workspace and/or Microsoft Office; comfortable with reporting and tracking tools
Highly self-motivated, organized, and capable of managing a complex global portfolio with minimal oversight.
Proficiency in Google Suite and/or Microsoft Office; comfortable with CRM, project tracking, and performance reporting tools.
Fluency in one or more languages in addition to English is strongly preferred, given the international scope of the role.
**Skills and Knowledge Preferred:**
Fluency in one or more languages in addition to English is strongly preferred, given the international scope of the role.
Travel requirement outside of immediate area 50%
_he job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Transdev reserves the right to revise this job description at any time._
**_Pre-Employment Requirements:_**
_Must submit to a drug test and background check_
**_Physical Requirements:_**
_Frequent standing, walking, sitting,_
_Use hands to finger; handle, or feel; and talk or hear; climb stairs and/or ladders._
_Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl._
_Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus._
_Most work is accomplished indoors and outdoors or well-ventilated facilities; and_
_The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen._
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law._
_Transdev will also consider qualified applicants regardless of criminal histories, consistent with legal requirements._
_Drug free workplace_
_If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check_
_About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles._
_Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at [www.TransdevNA.com](http://www.TransdevNA.com) or watch an overview video at [https://youtu.be/ilO5cv0G4mQ](https://youtu.be/ilO5cv0G4mQ)_
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification._
_They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status._
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions_
California applicants: Please [Click Here](https://transdevna.com/california-employee-privacy-policy/) for CA Employee Privacy Policy.
**Job Category:** Management
**Job Type:** Full Time
**Req ID:** 8877
**Pay Group:** A3F
**Cost Center:** 560
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please [Click Here](https://transdevna.com/california-employee-privacy-policy/) for CA Employee Privacy Policy.
**About Transdev**
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at [http://www.TransdevNA.com](http://www.transdevna.com/) or [watch an overview video](https://www.youtube.com/watch?v=ilO5cv0G4mQ&feature=youtu.be).
The Manager/Sr Manager is a senior operator and client-facing leader responsible for the end-to-end performance of a global autonomous mobility partnership. Based in the United States and reporting to the Head of Global Planning & Operations, this role drives coordinates execution across international markets - ensuring country teams deliver against metrics, timelines, and operational standards. This position will also liaise closely with the SVP of the division.
This is a hands-on role requiring both executive presence and a high level of day-to-day ownership across data, reporting, and cross-market coordination.
Pay Rate: $110,000.00 - $150,000.00
**Pay Range Disclosure:** The compensation range for this position is dependent upon the employee’s primary work location. The applicable pay range will be determined based on the location in which the position is based.
**Transdev is Proud to Offer:**
Vacation: Minimum of (2) week.
Sick Days: 5 Days
Holidays: 6 Days
Other standard benefits:
401(k) Retirement Plan
Medical, Dental & Vision
Life Insurance
Short-term Disability
Voluntary Long-term Disability
**Key Responsibilities:**
**Support to Global Account Ownership Role:**
Report on the operational health of the global account, holding international country teams accountable to KPIs, agreed deliverables, and timelines
Act as the liaison between global leadership, client stakeholders, and in-country onsite managers
Support Monthly Business Reviews (MBRs), including building executive-ready presentations, synthesizing data, and representing global performance
Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends
Drive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions
Standardize processes, reporting, and operating rhythms between international markets and the U.S.
Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives
Manage client escalations with urgency, clarity, and accountability
**Performance Governance & Country Accountability:**
Translate global supply plans into agreed action plan across U.S. and international teams
Maintain standardized pricing, contracts, and SLAs with the Head of Global Operations. Support the countries to apply.
Track, manage, and close escalations; own change logs and ensure follow-through with country leads
Run Weekly Business Reviews (WBRs): track KPIs, enforce accountability, and drive action closure
Build and deliver Monthly Business Review (MBR) materials: synthesize data, highlight risks, and define recovery plans
Audit country performance and processes; identify gaps and support counties to define corrective actions to completion, track issues resolutions
**Standardization & Global Alignment:**
Define standardized processes, service levels, and reporting across all markets
Identify inconsistencies and drive alignment with Operations, Training, and country teams
Ensure adherence to global account standards through ongoing tracking and escalation
**Strategic Partnership Development:**
Support executive reviews by building materials, analyzing performance, and contributing recommendations
Identify improvement and growth opportunities; develop data-backed proposals
Support client forums and ensure clear follow-ups and execution
**Internal Leadership & Advocacy:**
Act as the day-to-day operator for the global account across internal teams
Drive coordination across regions and ensure delivery against commitments
Provide clear visibility into performance, risks, and priorities to leadership
Own follow-ups and ensure actions are fully executed
Other duties as required.
**Required Education and Experience:**
Bachelor’s degree in Business Administration, International Relations, Communications, or a related field (Master’s preferred).
Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.
8 years in account management, operations, client success, or similar roles in multi-market environments
Proven experience running business reviews (WBRs, MBRs, QBRs) and holding teams accountable to performance commitments
Hands-on experience managing and resolving client escalations in fast-paced, high-pressure settings
Track record of driving cross-market standardization and operational alignment across global programs
Experience influencing internal and external stakeholders without direct authority
Background in technology, autonomous vehicles, mobility, or other complex/regulated industries preferred
Experience in global operations, consulting, or complex client-facing environments
**Required Knowledge Skills and Abilities (KSAs):**
High-ownership, execution-focused operator able to manage multiple workstreams across time zones
Highly analytical; comfortable working with raw data and translating insights into clear, actionable outputs
Proven ability to drive standardization and enforce operational consistency across markets
Effective in cross-cultural environments; able to work across diverse teams and geographies
Highly organized and self-directed; able to manage a complex global scope with minimal oversight
Proficient in Google Workspace and/or Microsoft Office; comfortable with reporting and tracking tools
Highly self-motivated, organized, and capable of managing a complex global portfolio with minimal oversight.
Proficiency in Google Suite and/or Microsoft Office; comfortable with CRM, project tracking, and performance reporting tools.
Fluency in one or more languages in addition to English is strongly preferred, given the international scope of the role.
**Skills and Knowledge Preferred:**
Fluency in one or more languages in addition to English is strongly preferred, given the international scope of the role.
Travel requirement outside of immediate area 50%
_he job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Transdev reserves the right to revise this job description at any time._
**_Pre-Employment Requirements:_**
_Must submit to a drug test and background check_
**_Physical Requirements:_**
_Frequent standing, walking, sitting,_
_Use hands to finger; handle, or feel; and talk or hear; climb stairs and/or ladders._
_Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl._
_Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus._
_Most work is accomplished indoors and outdoors or well-ventilated facilities; and_
_The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen._
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law._
_Transdev will also consider qualified applicants regardless of criminal histories, consistent with legal requirements._
_Drug free workplace_
_If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check_
_About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles._
_Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at [www.TransdevNA.com](http://www.TransdevNA.com) or watch an overview video at [https://youtu.be/ilO5cv0G4mQ](https://youtu.be/ilO5cv0G4mQ)_
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification._
_They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status._
_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions_
California applicants: Please [Click Here](https://transdevna.com/california-employee-privacy-policy/) for CA Employee Privacy Policy.
**Job Category:** Management
**Job Type:** Full Time
**Req ID:** 8877
**Pay Group:** A3F
**Cost Center:** 560
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please [Click Here](https://transdevna.com/california-employee-privacy-policy/) for CA Employee Privacy Policy.
**About Transdev**
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at [http://www.TransdevNA.com](http://www.transdevna.com/) or [watch an overview video](https://www.youtube.com/watch?v=ilO5cv0G4mQ&feature=youtu.be).
Salary : $110,000 - $150,000