What are the responsibilities and job description for the Dispatch Manager position at Transdev?
Dispatch Manager
Transdev in Atlanta, GA is hiring a Dispatch Manager. Our Dispatching Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. The ideal candidate should possess exceptional dispatching skills and the ability to deliver outstanding customer service to both paratransit passengers and the company's contracted driver workforce. Qualified applicants with relevant dispatching experience, strong customer service competencies, and the capacity to manage a team of dispatchers while ensuring efficient paratransit services are highly encouraged to apply.
Transdev is proud to offer:
• Competitive compensation package of minimum $45,000 – maximum $56,000
Benefits include:
· Vacation: minimum of two (2) weeks
· Sick days: 5 days
· Holidays: 8 standard and
· Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy
Key Responsibilities
· Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
· Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
· Manage vehicle operator emergency situations & escalated calls.
· Supervise staff on weekends and evenings.
· Manage department reports and other communication tools.
· Overseeing and providing training to personnel performing dispatch duties.
· Support employees and drivers with internal and external requests.
· Assist in preparing daily schedules and managing workflow related to scheduling
· Prioritize calls based on importance and urgency.
· Assist with developing and communicating standard operating procedures
· Maintains contact with drivers to communicate updates, delays, or special instructions.
· Track and respond to complaints to reduce and eliminate unnecessary and/or additional wait times.
· Other duties as required
Qualifications
· High school diploma or equivalent.
· Minimum 2-3 years of public transportation supervisory experience required
· Previous experience with Trapeze & radio dispatch preferred or road supervision preferred.
· Computer literate with intermediate knowledge of Microsoft Office
· Must be able to work shifts or flexible work schedules as needed.
· Strong leadership and organizational skills with the ability to work independently and drive results.
· Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
· High level of problem-solving and critical-thinking skills to address service concerns proactively.
Physical Requirements
The essential functions of this position require the ability to:
· Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
· Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
· Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
· Conduct oral and written presentations on behalf of the organization.
· Perform other related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
· Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
· Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
