What are the responsibilities and job description for the Dispatch Lead position at Transdev?
Lead Dispatcher
Transdev, located at 1560 Broadway, Suite 1000, Denver, CO. 80202 is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. This position is responsible for same-day service scheduling and manifest maintenance for the access-a-ride transportation program. The dispatcher works directly with passengers and carriers and ensures that all runs are on time on the day of service. We are seeking customer service-oriented professionals who are dedicated to safety.
Application Deadline: 09/30/2025— or until the position is filled.
Transdev is proud to offer:
- Competitive compensation package of $26.00 per hour/$26.50 for bilingual
Benefits include:
- Vacation and Sick days
- Holidays: 8 paid holidays. Paid based on work schedule.
- Other standard benefits include a 401(k)-retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
- Respond to customer questions and concerns about no shows, cancellations, and missed trips.
- Manage vehicle operator emergency situations & escalated calls.
- Supervise staff on weekends and evenings.
- Manage department reports and other communication tools.
- Support the Dispatch Supervisor in training new employees.
- Other duties as required.
Qualifications:
- High school diploma or GED equivalent
- Minimum of 2-3 years of transit supervisory experience preferred.
- Excellent communication & interpersonal skills.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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Salary : $26
