What are the responsibilities and job description for the Toll Enforcement Supervisor position at TransCore?
TransCore (TRN), a subsidiary of ST Engineering, is a seeking full-time Toll Enforcement Supervisor to join our team in Harrisburg, Pennsylvania.
Job Summary: This position will assist with the supervision of the day-to-day operations of a 10 – 20 person department in our Customer Service Center. The Toll Enforcement Supervisor is responsible to help oversee operational areas including staffing, quality assurance, facilities and customer satisfaction. The Supervisor will also organize the day-to-day operations of our Compliance/Legal Pursuit team and communicate with the investigators. The position is a full time position working Monday through Friday from 8:00 am to 5:00 pm. A hybrid work option is available with a minimum of three days in the office.
Essential Duties and Responsibilities include but are not limited to the following:
- Assists with supervising, training, and monitoring the daily activities of all Revenue Enforcement Customer Service staff.
- Ensures that service requirements are protected and accounted for in accordance with set standards. This includes processing payment plan requests, check payments, inbound phone calls and image verification.
- Performs QA/QC on staff work.
- Handles escalated phone calls and customer issues.
- Provides required reports and service center activities to TransCore Management.
- Monitors staff payroll.
- Ensure staff follow department policies and procedures.
Required Skills & Experience:
- Excellent interpersonal and communication skills, including the ability to communicate information and ideas verbally and in writing.
- Ability to analyze and interpret information to make independent decisions.
- Regular and predictable attendance is essential.
- Proficiency in using Microsoft Office products in a networked environment.
- Prior coaching, job training or supervisory experience.
Education: Associate’s degree or equivalent combination of education and experience.
Desired Skills:
- Ability to manage multiple priorities and easily adapt to change.
- Look for ways to improve effectiveness by implementing new ideas and more efficient approaches.
- Work on projects as an individual or part of a team.
- Ability to work independently with minimal supervision.
About TransCore:
A leader in the transportation industry since 1934, TransCore provides innovative, technical solutions including next generation Open Road Tolling, Intelligent Transportation Systems and Radio Frequency Identification systems that secure access and vehicle registration for airports, hospitals, parking garages, border patrols, trucking fleets and rail carriers. TransCore also operates tolling customer service centers for transportation agencies throughout the U.S., Puerto Rico, Canada, and Dubai.
TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
TransCore provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
Sponsorship and relocation assistance are not offered at this time for this position.
To learn more about TransCore please visit us at www.TransCore.com.