What are the responsibilities and job description for the Truck Service Manager position at TransChicago Truck Group?
At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for a wide variety of business throughout the Chicagoland area. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.
As the Service Manager of the Elmhurst location, you will be responsible for overseeing all service operations, ensuring efficiency, customer satisfaction, and business growth. This role requires strong leadership to develop and mentor a high-performing service team, maintain long-term client relationships, and implement effective cost controls. You will play a key role in shaping the service department’s success from the ground up while maintaining accurate service records and achieving operational objectives.
Essential Functions & Responsibilities:
- Prepare and administer an annual operating budget for the service department.
- Monitor and control the performance of the department using appropriate reporting and tracking systems.
- Monitor technicians’ daily productivity reports and corresponding payroll records.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Prepare pricing guides and maintenance menus for frequent labor operations.
- Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
- Maintain reporting systems required by general management and corporate personnel.
Qualifications & Experience:
- 7 years of related industry experience preferred
- At least 2 years of dealership leadership experience required
- High school diploma or GED required; Bachelor's degree preferred
- Must have a valid driver's license
Compensation:
- $90,000-$100,000 annually plus performance bonus based on service business performance. Base salary will be determined based on experience, competencies, certifications and education.
Benefits:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- Disability Insurance
- Flexible Spending Account (FSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Paid Sick Time
- Paid Holidays
- Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance
Salary : $90,000 - $100,000