What are the responsibilities and job description for the Operations Manager 3 - 16521 position at Transcend Solutions?
Operations Manager 3 - 16521
Duration: 6 Months
Location: Atlanta, GA
Schedule: Hybrid, M-F 8:30am - 5pm, Fridays remote – April 2026 Fully Onsite
**NO C2C due to client restrictions**
Top Skills:
- Ability to diligently track and coordinate completion of open tasks for Builder construction sites.
- Clear, crisp communication (written and verbal) to customers.
- Problem solving ability, ability to resolve issues without clear direction or clarity on next steps.
The operations manager will ensure execution of our daily operations with single-family builders nationwide. This support will include coordinating schedules for construction sites, managing follow-up tasks and ensuring execution, and communicating updates to internal teams and the customer. This position will also support analysis for improvement projects for builder operations.
Key Responsibilities:
- Coordinate resolution of customer escalations.
- Coordinate day-to-day tasks and follow ups with customers.
- Communicate updates internally and to customers.
- Manage open items and drive cross-functional teams to issue resolution.
- Analyze opportunities for improvement in daily operations.
- Support other team needs as they arise.
Background, Skills, and Education:
- Bachelor’s degree highly preferred
- Years of experience: 2 years
- Proven ability to stay organized and on top of extensive task lists, with self-drive to push the tasks through to execution.
- Must be flexible and adaptable to a fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction.
- Works effectively with competing priorities.
- Strong Proficiency with Microsoft Office – Excel & PowerPoint.
- Strong interpersonal and communication skills (written and verbal) to coordinate and support transactions across multiple teams.
- Must have the ability to meet deadlines in a fast-paced and demanding environment.
- Strong attention to detail
- Can easily document a new process or problem
- Can collect and condense data into information that can be acted on
- Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs
- Building internal cross-functional relationships and partnerships