Operations Manager 4 – 16526

Operations Manager 4 – 16526

Length of Assignment: 9 months

Location: Atlanta, GA

Schedule: This position follows a hybrid model, onsite Monday - Thursday and remote Friday only. Standard hours of operations are 9am-5pm EST.

**NO C2C due to client restrictions**

Top Skills:

• Must have intermediate to advanced Excel knowledge.
• Must have strong communication skills – both written and verbal.
• Must have excellent organization and coordination skills – keeping multiple projects moving forward and maintaining clear statuses and next steps for each.

Summary:

The Operations Manager role plays a critical role in our client’s Builder Operations team. The role is:

• Highly cross-functional with leadership exposure
• Fast-paced with unique learning and innovation opportunities
• Part of a fast-growing business and team with an exciting growth trajectory

Job Responsibilities:

Account Onboarding and Operations:

• Ramp up projects to launch new builder communities with our client’s appliances.
• Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner.
• Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time.
• Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues as needed.
• Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately.
• Coordinate daily operations with builder construction sites.
• Coordinate call center day-to-day operations and logistics.
• Communicate effectively with all stakeholders on current and upcoming logistics.
• Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed.

Project Management:

• Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements.
• Verify that processes and procedures for operational execution meets contractual, program, and policy expectations.
• Document process flows and account behavior for end-to-end workflows to share with extended team.
• Identify, recommend, and implement improvement and innovation opportunities in existing processes.

Process Improvement:

• Identify, recommend, and implement improvement and innovation opportunities in existing processes.
• Perform root cause analyses and identify how to overcome root cause issues.
• Work cross-functionally to gain input, implement, and ultimately track improvement opportunities.

Desired Skillsets:

• 6 years of relevant experience desired w/bachelors, 8 years of relevant experience w/out a degree.

Education Requirement:

• University degree in operations, supply chain, or other related business field is a plus but not required.

Additional Information:

• Clear knowledge of logistics and operations, especially of construction sites, is more important than any specific education requirement.