What are the responsibilities and job description for the Field Application Engineer position at Transcend Information, Inc.?
Established in 1988, Transcend Information, Inc. is a global leader in digital storage, multimedia, and industrial products. Headquartered in Taipei, Taiwan, Transcend operates in 12 offices worldwide, serving diverse industries such as healthcare, industrial automation, transportation, robotics, and military/defense. Committed to the highest quality and professional service, Transcend adapts swiftly to market changes, fostering a collaborative and enjoyable work environment.
Location: Orange, CA
Responsibilities:
The Field Applications Engineer (FAE) will serve as the technical bridge between our customers, sales teams, and the research & development (R&D) team at our HQ. Perform a variety of product, technical and engineering functions including pre/post-sales support, research, design and development. This role is crucial for driving business growth, enhancing customer satisfaction, and ensuring the successful implementation of our solutions.
Key Duties:
- Act as the primary technical liaison, facilitating communication between customers, the R&D team at HQ, and the sales team.
- Collaborate with sales teams during the pre-sales phase to identify opportunities and provide technical presentations.
- Provide post &after sales support to guarantee customer satisfaction and success.
- Identify design needs from the system level to individual components, working closely with the HQ R&D team and customers' development and engineering teams to meet customer needs.
- Deliver both on-site and remote technical support for system components and software.
- Troubleshoot and resolve technical issues to ensure seamless product implementation.
- Conduct technical training on new products and new technology internally and externally.
- Offer technical advisory support to our sales team.
- Create and update technical documentation, application notes, and reports to support projects and internal knowledge sharing.
- Gather customer feedback and provide insights to the R&D team to drive product improvements and innovations.
- Provide technical phone supports, RMAs, and in-house help desk supports.
- Perform other assignments as required and meet deadlines accordingly.
- Travel will be required for customers site visits, industry events, and tradeshows.
Qualifications:
- BS in Electrical Engineering or Electronics
- Bilingual in English and Mandarin Chinese is preferred.
- Minimum of 1 year experience in a technical support or field applications role, preferably in computer hardware industry.
- Broad knowledge of computer hardware products, applications, programming languages, and operating systems (Windows and Linux).
- Proven ability to solve problems, analyze customer issues, and develop innovative solutions.
- Willingness to travel as required. (domestic)
Benefits:
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability insurance.
- Paid time off (PTO). 401K with a matching program.
- Employee purchase plans on products.
- Hybrid - 3 days in office, company can change at anytime
Transcend Information Inc. is an Equal Opportunity Employer.