What are the responsibilities and job description for the Field Service Engineer position at Trans-Tec America?
Full Job Description
We are looking for a self-starter Field Service Engineer to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Responsibilities
- Provide service and customer support during field visits
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance, and training tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Willing to travel to customer sites by driving and/or air travel (U.S. & Canada only)
- Requires occasional training/conference visits to PHX and/or ATL based training facilities
Skills
- Proven field service experience
- Ability to troubleshoot, test, repair, and service surface mount technology equipment, including but not limited automated screen printer, pick & place machine, AOI.
- Yamaha surface mount technology equipment (including Assembleon GEM/MG) experience preferred but not mandatory
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with PC/mobile tools and applications
- U.S. Citizenship preferred
Locations
- Seeking to fulfill positions as described above in the following locations
- U.S. Northwest: potentially anywhere between WA, northern OR, and NW ID. Example Locations: Portland, OR; Seattle, WA, Boise, ID
- Phoenix AZ area and surrounding cities. Chandler, Scottsdale, Tempe, etc.
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application Question(s):
- Good communicator. Can clearly understand customer needs and keep them updated on all service progress, can communicate with internal tech team and collaborate remotely to solve problems.
Experience:
- SMT: 3 years (Required)
Willingness to travel:
- 50% (Required)
Work Location: On the road
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What machine manufacturers have you worked with?
Experience:
- Surface mount technology: 3 years (Required)
Willingness to travel:
- 50% (Required)
Work Location: Hybrid remote in Chandler, AZ 85226
Salary : $75,000 - $100,000