Program Assistant

Tranquility Woods is a premier co-occurring mental health and substance use treatment facility in Pasadena, MD. We're hiring Program Assistants to join our direct care team.

We're looking for someone who wants to do more than punch a clock.

About the role

Program Assistants are the staff members clients see most. You're in the milieu — the living, working environment of the program — for your entire shift. You'll be the first to notice when something changes with a client, the person who keeps the environment safe and steady, and the one who makes sure what you saw gets to the clinical team in time to matter.

This is hands-on work. It is not a desk role, and it is not observation from a distance.

What you'll do

• Supervise and actively engage the client milieu throughout your shift
• Complete safety checks and rounds at the time they are documented
• Document shift observations accurately and completely before your shift ends
• Orient new admissions and complete intake support tasks
• Recognize and report changes in client presentation to nursing and clinical staff
• De-escalate conflict and tension verbally, using program-trained techniques
• Support scheduled groups and program activities
• Transport clients to appointments and off-site activities as assigned
• Give and receive a complete verbal and written handoff at every shift change

Who we're looking for

Our ideal teammate is:

• A clear communicator. You speak up early, listen well, and can have tough conversations directly and respectfully — with coworkers, leads, and clients alike.
• Accountable. You own your work, admit mistakes without excuses, and follow through without needing reminders.
• Reliable. You show up on time, ready to work, and your team can count on you to close the loop.
• Willing to hold the line. You apply the rules the same way whether it makes you popular. or not When a coworker is cutting a corner, you say something — directly, professionally, with discretion, and in the moment.
• Flexible. Shifts change, priorities shift, and unexpected issues come up — you adapt without losing your bearing and maintain a high level of professionalism.
• Humble and coachable. You take feedback as a gift, ask questions when something's unclear, and never assume you know it all.
• Genuinely team-oriented. You notice when a coworker is struggling and step in to help — no ego, no keeping score.
• Client-focused, within clear boundaries. You anticipate needs, follow through on details, and treat every interaction as a chance to build trust — while holding firm professional boundaries and bringing gray areas to your immediate supervisor rather than deciding alone.
• Positive under pressure. You bring solutions, not just complaints, and help keep morale up even on hard shifts.

You don't need behavioral health experience

We mean that. Some of our strongest Program Assistants came from restaurants, retail, hospitality, caregiving, healthcare support, education, and other service work where you're on your feet, reading people, and solving problems in real time.

What we're hiring for is high functioning situational awareness, good discernment, good judgment, reliability, and the willingness to be trained.

If you've never worked in treatment before and this posting still sounds like you — apply.

Technology requirements

• Able to use a tablet and cellphone
• Google chat, Google Doc's, Google Sheets, Google Drive are used regularly for this role

Physical requirements

• Standing and walking for the majority of a shift (minimum of 6-8 hours)
• Ability to respond quickly to incidents anywhere on the property, including stairs
• Lifting requirement: 10-20lbs

Requirements

• High school diploma or equivalent
• Valid driver's license — non-provisional (must have 3 years of licensed driving experience)
• Able to commute reliably to Pasadena, MD 21122
• Able to pass a pre-employment drug screen

We'd love to hear from you.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• All applicants must be able to pass a drug test

Education:

• High school or equivalent (Required)

License/Certification:

• Drivers license (not Provisionals) (Required)

Ability to Commute:

• Pasadena, MD 21122 (Required)

Work Location: In person

Salary : $17