What are the responsibilities and job description for the Customer Service Representative - 2nd Shift position at Tramec LLC?
Description
Tramec, LLC is currently looking to add a 2nd shift CSR to our team lineup!
About Tramec Sloan
Tramec Sloan operates facilities across the United States, including Michigan, Ohio, Indiana, and Kansas.
WHY YOU’LL LOVE WORKING HERE:
Along with competitive pay, we offer a comprehensive benefits package that supports your health, finances, and work-life balance, including:
- Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
- Surgery & imaging program (potential for $0 cost)
- Dental and vision insurance
- Company-paid life insurance
- Company-matched 401(k)
- Paid vacation and 10 paid holidays (including your birthday)
- On-demand pay (any day can be payday)
- $2000 perfect attendance bonus
- $500 employee referral bonus
- $500 wellness visit drawing
- Gym membership credit
- Short- and long-term disability
- Tuition reimbursement and internal training opportunities
- Plus much more!
Position Summary
The Customer Service Representative serves as a primary point of contact between customers and the company. This role is responsible for processing purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email.
This is a 2nd shift position with working hours of 11:00 AM – 7:30 PM EST but hours could vary, including a 30-minute lunch break.
May be required to train on first shift.
Essential Job Functions:
- Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support
- Accurately document all customer interactions for follow-up and internal reference
- Enter and manage data within the ERP system (Epicor) and Conexiom
- Process customer orders and maintain all required digital and physical documentation
- Monitor order status and proactively communicate updates to customers
- Maintain organized records of correspondence, quotations, and purchase orders
- Communicate customer feedback to appropriate internal teams
- Ensure compliance with the company’s Quality Management System and customer requirements
- Maintain a clean, safe, and organized work environment
- Perform additional duties as assigned
- Flexibility to work varying shifts, overtime, and weekends as needed
Requirements
- High school diploma or GED (or equivalent experience)
- Minimum of 1 year of customer service experience in a fast-paced environment
- Experience with ERP/MRP systems (Epicor preferred)
- Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
- Ability to operate standard office equipment, including multi-line phone systems
- Strong organizational skills and attention to detail
- Basic math skills for calculations and data accuracy
- Ability to work independently and collaboratively within a team
- Strong communication skills with the ability to interact effectively with customers and all levels of staff
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Tramec is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected characteristic as defined by applicable law.