Front Desk Supervisor

ABOUT OUR ROLE 

We are seeking a highly motivated and experienced Front Desk Supervisor. The front desk supervisor will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, supervising the front desk staff, and maintaining accurate records of all transactions. As the Front Desk Supervisor, you will play a critical role in ensuring the smooth and efficient operation of our hotel.

ESSENTIAL 

FUNCTIONS 

• Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests.

• Supervise and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions.

• Resolve guest complaints and issues in a timely and professional manner.

• Collaborate with other hotel departments to ensure a seamless guest experience.

• Maintain a clean, organized, and professional front desk area.

• Assist Front Desk scheduling and managing staff availability

• Achieve proficiency in all front desk systems

• Monitor guest communications and requests sent via OTA channels and ensure inquiries are replied to in a timely manner

• Review daily checklists and pass-on. Take prompt action on items that need attention

• Resolve billing issues

• Resolve inventory / overbooking issues

• Oversee the lobby marketplace, ensuring it is well-stocked and maintained per brand standards

• Ensure consistent adherence brand standards (GSA uniforms, lobby music levels, scent, lighting, amenities, etc.)

• Be proficient on all GSA shifts. Provide coverage in the event of staff call outs.

• Perform other duties or special projects as assigned by management

• Adhere to all hotel safety and security policies

QUALIFICATIONS 

Minimum Qualifications:

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office and basic computer skills

• 2 years of experience in a front office supervisory role.

• Strong leadership and team supervision abilities.

Preferred Qualifications:

• Previous experience in customer service or hospitality role

• Familiarity with hotel reservation systems

• Experience working in a luxury hotel or resort.

• Certification in hotel management or related field.

Basic Competencies:

• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.

• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.

ABOUT OUR 

BENEFITS 

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

-

-

Dental (with company contribution)

Eligible

-

-

Vision (with company contribution)

Eligible

-

-

Paid Time Off

Eligible

-

-

401(k) (with company match)

Eligible

Eligible

-

Sick Time

Eligible

Eligible

-

Employee Dining Discounts

Eligible

Eligible

Eligible

Employee Marketplace Discounts

Eligible

Eligible

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including mornings, evenings, weekends, and holidays. 

PAY RATE

$24.00/Hour

JOB STATUS

Regular Full Time

FLSA

Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.