Assistant General Manager

JOB POSTING – ASSISTANT GENERAL MANAGER

ROLE

Assistant General Manager

LOCATION 

Trailborn Surf & Sound

275 Waynick Blvd, Wrightsville Beach, NC 28480​

ABOUT

TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. 

With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

ABOUT OUR VALUES

We believe in GETMY™ Best – Guide, Excellence, Together, Magic and Yes

ABOUT OUR ROLE 

Reporting to the General Manager, our Assistant General Manager (AGM) sets the tone for our team and embodies the Trailborn values in everything they do.  The AGM will oversee daily operations and work closely with team leaders in the following departments: Front Office, Housekeeping, Valet & Bell Services, Recreation & Activities.  The AGM works closely and collaborates daily with F&B, Facilities, Finance, Revenue and Sales & Marketing.  The desired candidate will have a proven track record in successfully leading multiple teams, experience with managing financial results, aptitude for delivering outstanding guest service and strong desire to contribute to the growth of the property, as well as their own personal career growth.   

ESSENTIAL 

FUNCTIONS 

Guest Experience:

• Ensures team delivers on the Trailborn guest experience at a high level, maintaining four diamond service throughout all departments


• Collaborates with department leaders in developing guest activities and activations aimed at driving revenue and guest satisfaction with Resort offerings


• Assist in training team members on steps of service, guest engagement and recovery opportunities.


• Leads the guest review feedback cycle, reporting of results and creates action plans to ensure resort leads portfolio in Intent to Recommend

Operational and Financial Management:

• Champion all  brand standards and ensure teams are well trained on all aspects of brand standards that impact their roles.


• Develop processes that support a clean and efficient work environment and resort product for our guests.  Oversee  preventive maintenance and deep cleaning schedules for the property


• Responsible for labor controls and productivity across departments, as well as operating expense line items and budget/forecast management

Managing, Supporting and Developing Teams

• Promotes a fun, positive work environment for all team members


• Sets clear performance expectations for all department leaders with the General Manager and works with leaders to achieve success


• Always Demonstrates an Open Door Policy 


• Solicits feedback and provides feedback regularly to team leaders aimed at  driving continuous improvement


• Perform other duties as assigned and needed

QUALIFICATIONS 

Skills and Qualifications:

• 3 years’ experience in a Department Head role with strong Rooms Operations background  


• Positive attitude, service oriented and able to multi-task


• Strong interpersonal and organization management skills


• Possess strong problem-solving skills and work under limited supervision


• Ability to prioritize and organize. Perform job functions with attention to detail, speed and accuracy


• Ability to manage and adapt to new technologies and systems

Preferred Qualifications:

• Experience working in a  boutique full service hotel or a resort. 

PHYSICAL 

REQUIREMENTS

• Able to walk, stand for long periods of time and bend continuously. Able to carry up to 30 pounds.

ABOUT OUR 

BENEFITS 

Why You’ll Love Working Here

• Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.


• Secure Your Future: 401(k) plan with a company match.


• Recharge & Grow: Enjoy paid time off and learning programs to advance your career.

Join us and thrive in a workplace that values you!

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. 

JOB STATUS

Full Time 

FLSA

Exempt (Salary)

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.