What are the responsibilities and job description for the Human Resources Manager position at Trailborn Hotel Management LLC?
On-Site Human Resources Manager
Position Summary
The On-Site Human Resources Manager serves as the primary on-property Human Resources partner, providing administrative coordination, employee support, and operational execution of People & Culture initiatives. Working under the direction of the Director of People & Culture, this position ensures the daily administration of HR programs while maintaining a positive employee experience and supporting resort operations.
This role is responsible for coordinating recruiting, onboarding, training, employee communications, HR compliance, and employee engagement activities. The HR Manager serves as a resource for employees and leaders, escalating complex employee relations matters, investigations, policy interpretation, and strategic HR decisions to the Director of People & Culture.
The ideal candidate is highly organized, approachable, service-oriented, and thrives in a fast-paced hospitality environment.
Essential Responsibilities
HR Operations & Administration
- Execute daily Human Resources operations in partnership with the Director of People & Culture.
- Maintain employee personnel files and HR documentation.
- Coordinate new hire paperwork, onboarding, and offboarding.
- Maintain HR records and ensure compliance with company policies and employment regulations.
- Assist with HR reporting, audits, and recordkeeping.
- Maintain confidentiality of employee information.
- Assist employees with benefits, and HRIS questions.
Employee Support
- Serve as the first point of contact for employee questions regarding HR policies, benefits, payroll, and employment processes.
- Build positive working relationships with employees throughout the resort.
- Escalate employee relations concerns, investigations, accommodations, and disciplinary matters to the Director of People & Culture.
- Assist with preparing documentation related to coaching, corrective action, and performance management.
Training & Development
- Coordinate new hire orientation and ongoing training schedules.
- Track required compliance and operational training completion.
- Assist with leadership development programs and employee learning initiatives.
- Coordinate training materials, meeting logistics, and attendance records.
Employee Engagement
- Assist in planning employee appreciation events, recognition programs, celebrations, and wellness initiatives.
- Coordinate employee communications and bulletin boards.
- Support employee surveys, stay interviews, and engagement initiatives.
- Help reinforce Trailborn's Core Values and culture throughout the property.
Compliance & Safety
- Assist with I-9 administration, E-Verify, workers' compensation documentation, unemployment claims, and leave administration.
- Support OSHA reporting and workplace safety initiatives.
- Ensure HR processes remain compliant with federal, state, and local employment laws.
- Prepare documentation for audits and compliance reviews.
Operational Support
- Maintain a visible presence throughout the resort to support employees and department leaders.
- Assist with seasonal housing coordination and employee logistics.
- Support departmental scheduling, staffing initiatives, and operational projects as assigned.
- Perform additional administrative and operational duties to support the Director of People & Culture and resort leadership.
Qualifications
Education
- Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
Experience
- 2–5 years of Human Resources, HR Coordinator, HR Generalist
- Hospitality or hotel experience preferred.
- Experience with ADP Workforce Now or similar HRIS/payroll systems preferred.
- Strong administrative, organizational, and customer service skills.
- Bilingual in English and Spanish strongly preferred, with the ability to communicate effectively with a diverse workforce in both verbal and written settings.
Knowledge, Skills & Abilities
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and professionalism.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office and HRIS systems.
- Bilingual (English/Spanish) preferred.
Physical Requirements
- Ability to walk throughout the resort during the workday.
- Ability to lift up to 25 pounds occasionally.
- Ability to attend meetings and employee events across the property.
- Occasional evenings, weekends, and holidays may be required to support business needs.
Salary : $60,000 - $65,000