Housekeeping Room Attendant

Position Summary

The Hotel Room Attendant is responsible for cleaning and maintaining guest rooms and public areas to ensure high standards of cleanliness, hygiene, and guest satisfaction. This role is essential in creating a welcoming and comfortable environment for all guests.

Key Responsibilities

1. Guest Room Cleaning

• Clean and tidy guest rooms, including making beds, changing linens, dusting, and vacuuming.

• Clean bathrooms: sanitize toilets, sinks, showers, floors, mirrors, and restock amenities.

• Replace towels, linens, toiletries, and other supplies according to hotel standards.

• Ensure all furniture, fixtures, and equipment are in good condition; report maintenance issues immediately.

2. Guest Service

• Provide polite, friendly, and helpful service to guests.

• Respond to guest requests promptly and courteously.

• Handle lost-and-found items according to hotel procedures.

3. Housekeeping Standards & Procedures

• Follow hotel cleaning checklists and brand standards.

• Adhere to health, safety, and sanitation guidelines.

• Use cleaning products and equipment safely and correctly.

• Ensure carts are stocked and organized at the start and end of each shift.

4. Team Support

• Assist colleagues and communicate any guest concerns or unusual situations to the supervisor.

• Participate in daily team briefings.

• Cooperate with other departments, such as Front Office and Engineering, when needed.

5. Compliance & Documentation

• Complete assigned rooms within required timelines.

• Record room status and report to the supervisor or housekeeping system.

• Follow key-control and security procedures.

Qualifications

• Previous housekeeping or cleaning experience preferred (not required).

• Ability to work with minimal supervision.

• Basic understanding of cleaning techniques and safety standards.

• Physical stamina and ability to lift, push, and pull moderate weights.

• Ability to stand, walk, and perform repetitive tasks for long periods.

Skills & Competencies

• Attention to detail

• Time management

• Customer service orientation

• Reliability and teamwork

• Strong communication skills

Working Conditions

• Fast-paced hospitality environment.

• Work may involve weekends, holidays, and varying shifts.

• Exposure to cleaning chemicals and physical work.

Benefits for FT team members: Medical, Dental, Vision, Short and Long-term Disability, 401K, Holiday, Sick AND PTO