What are the responsibilities and job description for the Account Manager (Canada; USA) position at Traffix?
Position Summary
The Account Manager maintains relationships with existing customers and manages the day-to-day operations of assigned accounts. Account Managers carry out responsibilities in the following functional areas: customer service, correcting issues, and problem-solving.
Note: The operations time for this role is between: 8am to 5pm EST, Friday to Tuesday.
Responsibilities:
- Developing professional relationships with assigned TRAFFIX customers
- Providing status updates to customers and/or sales when requested
- Working with Customer Service to track shipment pickup, in-transit updates, and deliveries
- Managing in-transit delays to have minimal impact on the customer
- Working with the TRAFFIX Bond Team when TRAFFIX Continuous Bond is in use
- Proactively identifying potential problems and/or issues and providing a solution whenever possible
- Managing customer complaints and providing a resolution
- All related filing and record-keeping
Position Details:
- Manage existing customer relationships
- Providing quotes on adhoc and contract business
- Collects all required paperwork (e.g. POD’s) from potential customers and follows up accordingly
- Full cycle order processing ensuring that all loads are accurately received and entered in the TMS system
- Ensures all required paperwork is accurately completed, electronically filed, and communicated to all necessary parties
- Tracks shipments from pickup through delivery, ensuring accurate, up-to-date information is always available and communicated appropriately to customers and team members
- Ensures all customer-specific pickup and delivery KPIs are met
- Communicate any service delays or failures to the customer prior to the occurrence (or as soon as possible)
- Assists drivers on an ongoing basis to find locations, get directions, or contact third parties in order to ensure on-time deliveries
Requirements
- Minimum 2 years of experience as AM with TL/Ground Transportation.
- Experience working with freight forwarders in a fast-paced environment.
- Ability to communicate effectively with employees, carriers, drivers, and customers
- Strong knowledge of North American trucking regulations and geography
- Be able to effectively analyze potential problems/issues and proactively address to minimize the impact on the customer using creative and resourceful problem-solving
- Effective planning and organization with attention to detail and accuracy
- A team player who can also work with minimal supervision
Education & Experience
- 2 years of experience as an AM in the Transportation environment
- Proficiency in MS Office Suite
- Experience with ground transportation/TL
- Capable of working in a fast-paced environment where quick thinking and proactive problem-solving are required daily.
TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.
Department: Account Operations
This is a non-management position
This is a full time position
