What are the responsibilities and job description for the Intake Coordinator position at Traffick911?
Intake Coordinator
Traffick911 values diverse perspectives, community knowledge, and lived experience. We strongly encourage individuals with relevant lived experience and applicants from historically underrepresented communities to apply. Traffick911 is an equal opportunity employer committed to an inclusive workplace where all employees can thrive.
Position Description
The Intake Coordinator will process, manage, and document all incoming referrals for the Voice & Choice Survivor Empowerment Program. The Intake Coordinator will be field based and will meet with potential clients and/or their legal guardians in Dallas, Tarrant, Collin, Denton, Ellis, Rockwall counties. The Intake Coordinator will be responsible for completion of all intake paperwork and assessments. The ideal candidate is a highly self-motivated, extremely professional, and capable of managing and prioritizing multiple tasks and deadlines.
Major Areas of Responsibility
- Intake, assessments, and referrals for new clients
- Daily management of incoming referrals and review for program eligibility
- Conduct new client assessments and complete all new client documentation including obtaining consents from all appropriate parties on case
- Build and maintain relationships with primary referral sources
- Upon intake completion, provide Program Directors and Supervisors with insights, recommendations, and case concerns
- Provide Executive Vice President, Program Directors, and Program Supervisors with a weekly status update on current referrals
- Program introduction for legal guardians
- Meet with clients’ legal guardians and provide them with a thorough introduction to Traffick911 and the Voice & Choice Program
- Management of consent documentation
- Ensure consent documentation has been received for all new clients and uploaded appropriately to the case management system
- Monitor need for updated consents and work with advocacy team to verify completion
- Program evaluation and client feedback
- Assist leadership team in evaluating Voice & Choice Program impact by providing routine feedback on case trends and youth/guardian feedback
Additional Responsibilities
- Maintain accurate and timely documentation of all services provided and other related paperwork, including input into case management system
- Be available to temporarily support 24/7 on-call team by taking on-call shifts during unexpected staff shortages, emergency situations and unforeseen circumstances where assistance is needed to ensure crisis call response
Required Knowledge, Skills, and Abilities
- Spanish speaking strongly preferred
- Must live within 40 miles of Downtown Dallas
- Consistent demonstration of positive, cooperative, self-motivated, and professional behavior
- Ability to have a flexible schedule that can change daily; with some working nights/weekends
- Ability to process a high volume of documentation
- Excellent attention to detail and dexterity to manage many tasks simultaneously
- Strong communication and interpersonal skills - Demonstrated ability to communicate (emails, texts, phone calls) clearly, timely and consistently with many different stakeholders (i.e. staff, partners, etc.)
- Comfortable meeting new people of all ages one-on-one and naturally making a connection with them
- Team player: ready, willing, and able to be a leader among their peers
- Ability to work independently and to be a self-starter
- Demonstrated competence in cultural humility
- Broad knowledge and experience in working with traumatized populations
- Valid driver’s license, reliable vehicle, valid car insurance, willing to utilize personal vehicle (mileage reimbursement for job-related duties)
- Excellent computer skills including Microsoft Office, Google Documents, etc. Traffick911 operates on Apple laptops.
- Adhere to policies related to boundaries with youth
- Attend required abuse risk management training
- Adhere to procedures related to managing high-risk activities and supervising youth
- Report suspicious or inappropriate behaviors and policy violations
- Follow mandated abuse reporting requirements
Education and Experience
- Bachelor's degree required with at least four years of professional job experience
- Two years of professional experience working with traumatized youth preferred
- Experience working with child sex trafficking survivors, adult sex trafficking survivors, victim services, juvenile services, CPS, domestic violence, and/or experience serving other types of vulnerable populations
- Experience with Apricot Essentials case management software or similar case management software preferred
Critical Qualities
- Adhere to Traffick911’s Core Values and Code of Ethics (traffick911.com/mission-values)
- Mature Christian faith
- Professional
- Humble and resilient
- Pursues excellence
- Culturally aware and appreciative of differences
- Strong work ethic
- Innovative problem solver
- Ability to build trust and strong partnerships with others
- Courageous in pursuing opportunities and challenges
- Tenacious in achieving goals
Physical Demands
Job will be performed in the Traffick911 office in Addison, TX as well as traveling to various counties surrounding Dallas/Fort Worth. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
Benefits and Salary
- Traffick911’s benefits package includes group medical, dental and vision insurance, paid holidays, extended vacation time for ample self-care, and sick leave
- Traffick911 encourages self-care for all employees and will fund the cost for personal counseling
Job Type
Full-time exempt