Manager, Inside Sales Operations

Description

Job Summary

The Inside Sales Manager plays a critical leadership role in driving revenue growth and operational excellence within our traffic control business. This position is responsible for developing and executing strategic sales initiatives, managing a high performing inside sales team, and overseeing bid and proposal processes. The manager will collaborate closely with outside sales, estimating, operations, and marketing to ensure a seamless customer experience and maximize sales opportunities. With a strong focus on team development, customer relationship management, and data-driven decision-making, the Inside Sales Manager will help shape the future of our sales operations and contribute to the overall success of the organization.

Essential Duties:

1. Leadership and Core Functions

• Develop and execute the inside sales strategy to achieve revenue targets and business growth.
• Analyze market trends, customer needs, and competitor activities to identify sales opportunities.
• Establish performance metrics and sales goals for the inside sales team.
• Lead the search for new bids, contracts and new proposals.
• Responsible for bid packages and collecting all the required information to submit
• Ensure team is trained and knowledgeable on products and services to meet the customer inquires and requests for quotes
• Work with Outside Sales to support information requests, project bids and document new opportunities.
• Implement CRM best practices and ensure accurate data entry and reporting.
• Participate in pricing strategy discussions and promotional campaigns.
• Stay current on industry trends, competitive landscape, and product developments.

2. Team Management:

• Lead, coach, and develop a team of inside sales representatives to meet and exceed sales targets.
• Monitor team performance, provide regular feedback, and implement improvement plans as needed.
• Foster a culture of collaboration, accountability, and continuous improvement.

3. Customer Relationship Management:

• Build and maintain strong relationships with key customers and partners.
• Ensure timely follow-ups, effective communication, and resolution of customer inquiries.
• Ensure collaboration with Estimating, Operations and Sales to provide streamlined communication to customers.
• Oversee customer satisfaction metrics and implement strategies for improvement.

4. Operational Efficiency:

• Optimize sales processes and workflows to improve team productivity.
• Leverage and manage CRM tools and analytics to track sales performance and drive data-driven decisions.
• Collaborate with other departments, such as estimating, operations and marketing, to streamline processes and align strategies.

5. Reporting & Analysis:

• Provide regular reports on sales performance, forecasts, and key insights to senior management.
• Identify trends and adjust strategies to capitalize on new opportunities.

Required Knowledge:

• Construction background strongly preferred
• Strong analytic skills
• Strong CRM background
• Experience and understanding of the pre-qualification process a plus
• Supervisory skills a plus
• Sales and/or marketing experience
• Strong knowledge of basic computer software and MS Office, especially Excel

Skills and Abilities:

• Lead teams to succeed in personal and company goals
• Ability to work well with others as a team to maintain a positive work environment.
• Multi-tasking and prioritization abilities
• Analytical and financial skills
• Excellent time management and coordinating skills
• Excellent communication skills and writing skills
• Great customer service skills and follow through
• Must be able to interface well others internally and externally

Physical Requirements & Work Environment

• Requires standing for prolonged periods of time
• Requires remaining in the seated position for prolonged periods of time 
• Requires lifting up 20lbs
• Requires being in construction environment
• Requires repetitive movement
• Exposure to work near moving mechanical parts, heavy equipment and moving vehicular traffic
• Exposure to reasonable noise levels

Education and Experience:

• Preferred candidate will have:
  • • Minimum 2 years of related experience in construction industry
    • Bachelor’s degree

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Traffic Management Inc. (TMI) reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.

Qualifications

Salary : $100,000 - $115,000