Customer Service Delivery Driver

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.

Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high-impact IT solutions.

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

The Delivery Driver is responsible for transporting raw and finished goods between Trafera facilities and customer locations, ensuring deliveries are on time and meeting quality standards. 

Competencies:

Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role. 

• Responsible for transporting raw and finished goods between Trafera facilities and customer locations using a van, dock truck or lift gate truck 
• Ensure that cargo is safely and accurately loaded and unloaded and delivery protocols are followed at customers locations
• Manage and inspect cargo manifest to ensure accuracy of load
• Maintain safe driving practices including adhering to traffic regulations and company safety procedures
• Plan and follow efficient and optimal travel routes, often using GPS technology
• Conduct routine vehicle inspections, ensure Trafera vehicle is clean, and report any mechanical issues or arrange for maintenance
• Maintain accurate records of mileage, deliveries, and driving hours as required

Minimum Skills, Abilities, and Requirements: 

• High School diploma or equivalent
• 1 years of experience in delivery driving and customer service
• Demonstrated problem-solving skills
• Strong written and verbal communication skills with the ability to effectively interact with stakeholders and customers
• Self-directed work style, able to work autonomously, prioritize and meet deadlines
• Ability to use Hand trucks and other loading and unloading tools
• Must meet minimum age requirement of 21 
• Must have an unexpired driver’s license and maintain appropriate licensing, credentials, and clean driving record
• Must currently have DOT certification or must be able pass DOT certification after hire and annually thereafter 
• Requires travel to customer locations; driving may occur on interstates and other roadways.

Technology and Systems:

• Knowledge of GPS and other navigational tools
• Knowledge of ERP systems such as CSI
• Microsoft Office Suite

Trafera is committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. Additionally, Trafera seeks to provide an inclusive work environment that allows all people, including those with limiting conditions or disabilities, to make a meaningful contribution. As such, the organization is committed to providing reasonable accommodation for the known physical or mental limitations of an otherwise qualified individual with a disability unless undue hardship and/or a significant risk to the health and/or safety of the individual or others would result. For questions about these commitments and policies, contact a member of the human resources team.