Field Installation Technician

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.

Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high-impact IT solutions.

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

Position Summary:

The Field Technician is responsible for safe, efficient, and accurate transportation and installation of customer devices including panels, computers, desktops, and related accessories.

Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role. 

• Install customer devices, including panels, computers, desktops, and related accessories. Prepare panels prior to installation, assemble mobile stands, mount frames, and connect surge protectors and cables.
• Troubleshoot customer devices, perform basic functionality tests, and document delivery processes and customer feedback, including reporting damaged or defective equipment.
• Inspect and verify all customer devices and equipment prior to delivery to ensure accuracy and completeness.
• Safely and efficiently operate company vehicles (vans or trucks with trailers, box trucks), load and unload customer devices and related equipment, and maintain a clean worksite by removing all debris upon job completion.
• Adhere to traffic regulations and company safety procedures to maintain safe driving practices.
• Plan and follow efficient travel routes using GPS technology to optimize delivery schedules.
• Conduct routine vehicle inspections to ensure safe operation, report mechanical or safety issues, and coordinate necessary repairs or maintenance. Maintain cleanliness of vehicle interiors and exteriors.
• Keep accurate records of mileage, deliveries, and driving hours as required.
• Collaborate effectively with team members to ensure reliability, meet performance goals, and uphold high standards of quality and safety.

Minimum Skills, Abilities, and Requirements: 

• High school diploma or GED
• 1 years of progressive experience in a relevant field such as computer repair, electronic installation, construction, carpentry or other related roles or services
• Demonstrated problem-solving skills
• Strong written and verbal communication skills
• Creative and results-oriented mindset with the ability to collaborate with others to identify and solve issues, and make proactive recommendations
• Self-directed work style, able to work autonomously, prioritize and deliver results
• Ability to use power tools and hand tools typically used in the installation process.  As well as hand trucks and other loading and unloading tools
• Must currently have DOT Health certification or must be able pass DOT Health certification after hire and annually thereafter 
• Must current have a Class D Chauffeur's License or must be able to obtain one after hire
• Occasional travel and overnights (2-3 days) to help install or uninstall equipment at various locations throughout the US (lodging provided)/
• Ability to travel nationally as necessary
• Must be able to lift 100lbs

Technology and Systems:

• Knowledge of GPS and other navigational tools
• Microsoft Office Suite (especially Outlook)

EEO Statement:

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws. The hiring process includes successfully completing an interview and background screen process including verification through E-Verify.