What are the responsibilities and job description for the Outside Sales position at Traditions in Tile and Stone?
Job Summary: Sells ceramic tile, natural stone, porcelains, metals, glass and related products for distributor to residential builder, tile contractor, commercial or residential architect as well as interior designers and individual homeowners at customer's sales office or design center, subdivision, or by referral to our company showroom for individual selection with qualified interior designer.
Essential Duties and Responsibilities include:
- Observe and follow Company policies, standards and rules of conduct. Protect Company and customer information.
- Continuously compile lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
- Travel throughout assigned territory and contact by telephone, regular and prospective customers to: Solicit purchase of our Company products; Solicit orders; Encourage visits to our company showrooms for selections of product; Close the sale.
- Display or demonstrate product, using samples or catalog, and emphasize relevant features.
- Quote prices and credit terms and prepare sales contracts for orders obtained.
- Estimate date of delivery to customer, based on knowledge of production and delivery schedules.
- Prepare monthly sales call plan, broken down by week and by day with specific number of calls to achieve each day.
- Prepare reports of business transactions and keep expense accounts.
- Work with Inside Sales Representatives to keep account activities and literature up to date.
- Track stock levels.
- Coordinate customer training.
- Submit credit applications or new customer data and other sales data for current customers to Credit Department for entry into computer database.
- Develop, create and maintain relationships with purchasing customers.
- Prepare and track goals and challenges for each individual account.
- Investigate and resolve customer problems with deliveries.
- Participate in and attend trade shows.
- Be active in outside professional organizations (HBA, NARI, etc.).
- Other Duties as assigned.
Qualifications:
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
- Analytical - Collect and researches data; Use intuition and experience to complement data.
- Design - Demonstrate attention to detail.
- Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Use reason even when dealing with emotional topics.
- Project Management - Coordinate projects; Communicate changes and progress; Complete projects on time and budget.
- Technical Skills - Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others.
- Customer Service - Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
- Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control; Remain open to others' ideas and try new things.
- Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and gets clarification; Respond well to questions; Participate in meetings.
- Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Be able to read and interpret written information.
- Teamwork - Exhibit objectivity and openness to others' views; Provide and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Support everyone's efforts to succeed.