Intake Coordinator

Traditions Health is seeking a new Intake Coordinator to join our growing Hospice Team in Cuyahoga Falls! About Us: Traditions Health is a leading provider of hospice, home health and palliative care. The company provides care to over 8,500 patients across 19 US states. The company has recently been named to the 2021 Inc. Magazine's “Inc. 5000” list of fastest-growing businesses. As the company continues to expand across the country, Traditions Health remains committed to the same values on which it was founded: focusing on providing patient-focused, compassion-driven care while building strong relationships in the communities it serves. What Can Traditions Health Offer? · Work/Life Balance · Competitive Pay and Benefits · Supportive Senior Staff · Autonomy Primary function is to facilitate the intake referral process, coordinate care with the interdisciplinary team and the referral source Job Qualifications: Education: High diploma or equivalent Experience: At least one year of experience is preferred, working in a health care related industry. Knowledge and Skills: Must be able to read and write in English and follow instruction Employee should possess reasonable knowledge in computer systems Able to communicate well both verbally and written Transportation: Reliable transportation and valid and current auto insurance. Environmental and Working Conditions: Works in a routine office environment. Noise level may be moderately high, ability to work a flexible schedule and extended hours. Ability to travel locally and some exposure to inclement weather. Possible exposure to toxic materials, toner, etc. Physical and Mental Effort: Prolonged sitting and some standing required. Occasional need to lift, pull, carry and push items weighing up to fifty pounds. Requires working under some stressful conditions to meet deadlines. Requires the potential facilitating of patient/family individualized needs under time constraints. Requires hand-eye coordination and manual dexterity. Required problem solving skills. Essential Functions: Understands and exhibits Traditions Health Care Mission Statement Understands and exhibits Traditions Health Care Core Values Coordinate/Communication the routine office environment under the guidance of the DON First responders to phones- Ensuring phones are answered and calls are directed professionally and efficiently to appropriate staff while maintaining a pleasant and helpful demeanor. Referral Intake- Coordinate and communicate all aspects and processes of new admissions, to include DME coordination in a timely manner. Verifies Insurance benefits and documents in notes section of the patient’s chart. Additionally per certify initial insurance coverage; enters patient information regarding authorizations/coverage approval. Follow-up coordination for all referrals and maintain detailed comprehensive documentation in EMR Follow-up customer service calls for referrals and patients Monitor and Schedule visits Nursing and other disciplines, as needed for patient in EMR Process Plan of Care, physician orders and communication notes in a timely manner Provide effective communication to patient/family, team members, and other health care professionals and maintains confidentiality. Provide excellent customer service to patients/family, team members and other health care professionals Report and monitor compliance of policies and procedures according to Medicare guidelines and Company policies. Demonstrate commitment, professional growth and competency. Provide computer support and data entry Complete all other duties as assigned in a timely manner Other job duties as assigned by supervisor Traditions Health is highly invested in not only your overall health, but also your future. This is reflected in the benefits we provide and the opportunities we make available to our employees. Benefits for eligible employees include: Full range of health insurance-medical (BCBS with 3 medical plan options), dental & vision. Health Savings Account with employer contribution Company sponsored life insurance Supplemental life insurance Short and long-term disability insurance Accident & Critical Illness Employee Assistant Program Generous PTO (that increases with your tenure) 401(k) Retirement Plan with Employer Match Mileage reimbursement Continuing education opportunities We aspires to maintain a market competitive, internally equitable, and performance-based rewards program in order to attract, retain, and motivate employees. This philosophy includes to pay commensurate with experience, skills, competencies, and individual performance. Traditions Health is becoming The Care Team, aligning with a leading provider of hospice care, committed to providing the best possible care to their patients and families, and employees. Candidates selected for this position will transition to employment with The Care Team effective January 1, 2026. You will have the opportunity to contribute to meaningful work, supported by The Care Team values, resources, and commitment to caring for the communities we serve. At The Care Team, our purpose has always been clear: to deliver exceptional hospice care that brings comfort, dignity, and peace to patients and their families wherever they call home. Since our founding in 2015, we have grown to be a leading provider of hospice services in Michigan, with locations throughout the state and additional presence in Indiana and Pennsylvania. Our exceptional Care Team members are the heart of what we do and include incredible nurses, medical social workers, aides, chaplains, and dedicated volunteers who work together to support both patients and their families. We believe that every person deserves to be cared for with compassion, respect, and excellence during life’s most tender moments. That belief is what unites us and makes our work so meaningful. For more information, visit tctcares.com Careers: We are always looking for Top Talent to join our trusted team at Traditions Health, where you will make a difference in the lives of your patients, co-workers, and the communities you serve. Apply now to connect with a recruiter to learn more about our opportunities. Equal Employment Opportunity: Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic. Traditions Health is a rapidly growing, innovative provider in home health care and hospice. It is our mission to promote health and independence in the patients we serve, to attract and retain exceptional healthcare professionals and to conduct our business with compassion and integrity. We believe that our core values of Integrity, Compassion, Patient Satisfaction, Team Attitude, Compliance, Professionalism, and Commitment are the foundation of our success.