Massage Therapist

POSITION OVERVIEW

The Massage Therapist at Tradition Golf Club reports directly to the Fitness & Spa Director. They will maintain order and continuity at the front desk and/or Fitness & Spa facility. The Massage Therapist is responsible for the development and implementation of massage therapy services, bodywork, reflexology, and/or any other reasonable massage-related services for TGC members. The massage therapist will communicate with Fitness & Spa Staff & members in a clear manner, and delivers a positive massage experience for members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Arrives for work promptly and with exceptional grooming, wearing the uniform provided.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests.
• Ensures the Tradition Golf Club experience for all members and guests.
• Has their workspace (room) all set up with candles lit and mood music on.
• Adheres to policies of the facility and Tradition Golf Club.
• Becomes knowledgeable about the facility, event calendar, and its amenities in order to effectively communicate with members and/or guests.
• Reports any incident or accident to the Fitness & Spa Director.
• Uses time efficiently throughout session. Ensures proper coverage when necessary. I.e. sick day
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the session.
• Informs Fitness & Spa Director of any member, guest, or facility issues.
• Fills out tickets to charge members according to their private session.
• At the end of every session, properly removes dirty laundry from each massage room and transports to laundry room for cleaning.
• Acquires clean bedding to make massage table. Turns off candles and music.
• Makes sure that their area looks as clean as it was when they arrived.

·         Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers

·         Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner

·         Teamwork - Develop and promote teamwork and cooperation among co-workers

·         Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

·         Other duties as assigned

SUPERVISORY RESPONSIBILITIES

·         No

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

·         CPR/AED Certified

·         Massage Therapist license

·         Possess a valid Driver's License.

Required Technical / Other Skills and Abilities

·         Familiar with massage tables and how to adjust table height.

·         Previous customer service experience preferred.

Required Licenses/Certifications

·         Massage Therapist License

PHYSICAL DEMANDS

The physical demands described on the attached “Physical Demands of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  See attached “Physical Demands of the Position”.

SAFETY

Incumbent is required to comply with established safe work practices and attend all safety-related training provided or made available by Tradition Golf Club.