Patient Experience & Care Coordinator- Front Desk Chiropractic Asssistant

• Success in this role is measured by:

Overview

We're looking for someone who naturally connects with people, communicates confidently, and enjoys helping others make decisions that improve their health. This person is organized, dependable, coachable, and comfortable discussing finances, scheduling, and treatment recommendations. This energetic role is vital in creating a welcoming environment for patients while ensuring smooth administrative operations. As the first point of contact, you will be responsible for delivering exceptional patient service, managing medical records, and supporting clinical staff with administrative tasks. Your enthusiasm and attention to detail will help foster a positive experience for every patient, contributing to the overall success of our clinic. This paid position offers an exciting opportunity to develop your skills in medical administration within a fast-paced, supportive environment.

Core Responsibilities:

Patient Experience

• As the first point of contact-welcoming every patient with enthusiasm and professionalism.
• Build meaningful relationships so every patient feels known, valued, and cared for.
• Deliver an exceptional experience from the first phone call through every office visit.
• Help create a warm, energetic, and service-focused office culture.

Treatment Plan Conversion

• Confidently review financial options and payment plans.
• Help patients understand the value of completing their recommended care.
• Address common questions and concerns with empathy and confidence.
• Follow up with patients who have not started care or who have missed appointments.
• Track and improve treatment plan acceptance rates.

Scheduling & Patient Retention

• Maintain efficient provider schedules.
• Reduce cancellations and no-shows through proactive communication.
• Reappoint patients according to the doctor's recommendations.
• Encourage long-term corrective care and wellness visits.

Communication

• Answer phones with warmth, professionalism, and confidence.
• Respond promptly to calls, texts, emails, and online inquiries.
• Manage patient communication through Charlie AI and other office systems.
• Resolve patient concerns professionally while maintaining an outstanding patient experience.

Practice Growth

• Educate patients on appropriate services, including corrective chiropractic care, SoftWave Therapy, spinal decompression, nutritional support, orthotics, and wellness recommendations.
• Support internal marketing campaigns, workshops, community events, and patient appreciation initiatives.
• Encourage Google reviews, referrals, and patient testimonials.
• Help achieve monthly goals for new patients, patient retention, and collections.

Administrative Excellence

• Verify insurance benefits and assist with patient paperwork.
• Collect payments accurately and professionally.
• Maintain accurate patient records.
• Complete opening and closing procedures.
• Support the doctors and team to ensure smooth daily operations.

Success Metrics

• High treatment plan acceptance
• Strong patient retention
• Low cancellation and no-show rates
• Excellent scheduling accuracy
• Outstanding patient satisfaction
• Positive online reviews and referrals
• Consistent contribution to monthly practice growth goals

Personal Qualities

• Exceptional communication and relationship-building skills
• Positive, energetic, and compassionate
• Highly organized and detail-oriented
• Professional in appearance and attitude
• Self-motivated and dependable
• Coachable with a growth mindset
• Comfortable discussing finances and asking patients to commit to care
• Passionate about chiropractic, holistic health, and serving others

Growth Opportunity

This position offers the opportunity to grow into a Lead Patient Experience Coordinator or Office Manager as Tradition Family Chiropractic continues to expand. We are looking for someone seeking a long-term career who is excited to grow with a mission-driven practice dedicated to creating a healthcare revolution in our community.

Pay: $16.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $16 - $19