Client Associate

Job description:

Position Summary

TradeWinds, a financial services firm based in Raleigh, North Carolina, is seeking a dedicated and detail-oriented Client Associate to join our client services team. This role requires a proactive and thoughtful individual who will play a key part in facilitating client requests, establishing and servicing accounts, and supporting both financial advisors and office management through a variety of administrative functions.

Key Responsibilities

Client Account Management – Establish and maintain client accounts efficiently. Respond to client requests promptly and accurately, ensuring confidentiality, professionalism, and a consistently high level of satisfaction.

Administrative Support – Provide essential administrative support to financial advisors and office leadership. Duties include scheduling meetings, preparing reports, maintaining records, and handling correspondence.

Client Interaction – Demonstrate professionalism and sound judgment when handling complex client needs. Proactively address inquiries and issues with solutions that align with company policies while aiming to exceed client expectations.

Team Collaboration – Partner with colleagues to enhance the client experience. Learn and apply the TradeWinds client planning style, contribute to process improvements, and support the refinement of client service standards.

Continuous Improvement – Pursue professional growth opportunities and stay current with industry standards, trends, and terminology.

Qualifications

• Education: Bachelor’s degree from an accredited four-year institution preferred, but NOT required
• Experience: Minimum of one year in finance, operations, or a similar role within financial services.
• Licensing: Series 66 preferred (or willingness to pursue).
• Skills:
• Solid understanding of financial industry terminology and best practices
• Excellent written and verbal communication skills
• High level of professionalism and discretion with sensitive information
• Strong organizational skills with the ability to prioritize and meet deadlines
• Proficiency in Microsoft Office Suite and financial management software

Personal Characteristics

• Passionate about delivering an outstanding and personable client experience
• Proactive and resourceful in identifying solutions to client and business challenges
• Eager to engage in continuous learning and professional development

Compensation

Salary: $60K - $70K based on qualifications and experience

Why TradeWinds?

Join a firm that values transparency, dedication, and client-centered service. TradeWinds offers a dynamic and collaborative work environment where innovation is encouraged, and professional growth is supported. Our comprehensive training and development programs ensure our employees have the tools and knowledge to excel.

Application Instructions

Qualified candidates should submit their resume, along with a brief statement highlighting their qualifications for this role to michael@tradewinds.global.

TradeWinds is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance