Assistant Reservations Manager

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Overview

Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. The Tradewinds Resort is seeking an Assistant Reservations Manager to assist in maintaining accuracy and efficiency with regard to the standards of Tradewinds and the Revinate reservations sales system.  Candidates for this position must have strong guest services and sales experience, and the ability to lead a team.  The ability to work nights, weekends, and holidays is a requirement of this position.

Responsibilities

• Ensuring phones are managed and answered timely
• Assisting in scoring calls, coaching staff, and handling guest complaints
• Training new staff and updating seasoned staff on new procedures
• Ensuring staff manage leads and follow-ups appropriately
• Managing breaks and shift changes, and communicating scheduling changes

Qualifications

• High school diploma or equivalent
• Previous management experience preferred
• Prior call center, front office, or reservations experience required
• Opera Property Management System and Revinate experience preferred
• Must possess multi-tasking and leadership abilities
• Excellent guest service and sales skills is a must
• Must be able to effectively communicate both verbally and written in a friendly, courteous and service –oriented manner
• Available to work nights, weekends and holidays, with the flexibility to work overtime as needed