What are the responsibilities and job description for the Concierge - Bedford, MA position at Tradewind Aviation LLC?
Description
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com
About the Candidate /role
Tradewind Aviation is looking for a seasonal part-time Concierge to be based in Bedford, MA. The purpose of the Concierge is to create an exceptional experience for every client. As a Tradewind Concierge, you will streamline the process of passengers’ arrival, boarding and departure to ensure smooth and timely communication with passengers, aircrew, and the company. The ideal candidate will be Customer Service Driven and enjoy working in a fast-paced, deadline driven environment with rapidly changing priorities. Must be flexible with work schedule and able to work weekends and holidays.
Essential functions
- Greets passengers upon their arrival at the terminal and utilizes software for check in process.
- Collects, organizes, and weighs baggage for pilots.
- Ensures passenger comfort and keeps passengers informed of any flight delays
- Assists with pilot introduction, boarding calls, and baggage handling.
- Promote Tradewind's “fly personal” brand.
- Arrive and be ready to work on-time.
- Raise issues to supervisor in a timely manner.
- Adhere to all safe work practices and procedures.
- Stocking lounge and keeping track of inventory.
- Other duties as assigned.
Requirements
Required Qualifications
- Excellent customer service and communication skills.
- Ability to use a handheld device to enter client and flight information.
- Clean driving record and valid driver's license.
- Ability to handle fast-paced environments.
- Proactive attitude.
- Strong attention to detail with the knack to remember and recognize names and faces
Physical Requirements?
- Prolonged periods of standing outdoors.
- Ability to lift 75 pounds
- Ability to walk and stand and carry luggage for extended periods of time throughout the workday.
- Exposure to outdoor elements including heat, cold, rain, wind, and sun during ramp and operational duties
- Potential exposure to hazardous or toxic environmental factors such as Aircraft fumes and exhaust
Benefits
- Competitive salary
- Medical, Dental, Vision, FSA/DCA and 401(k) plan
- Paid vacation and sick days
- Paid Maternity/Paternity Leave
- Fun, dynamic team with opportunities for rapid advancement
- Travel benefits on various US and International airlines