What are the responsibilities and job description for the Help Desk Support I position at Traders Insurance?
Overview
Traders Insurance is a privately owned, Midwest company providing insurance services since 1976. Based in Kansas City, Missouri, Traders Insurance currently provides services to customers in Arkansas, Indiana, Kansas, Oklahoma, and Missouri. After 45 years, Traders Insurance is still growing and evolving as a company seeking to make a difference while serving people with purpose, dignity, and respect. We are recruiting like-minded, talented, and passionate candidates who are empowered, heard, and want to make an impact as part of our exceptional group with the common goal of serving our customers.
This Helpdesk Support I position installs, troubleshoots, and repairs computers, hardware, and peripherals for office and remote users. Successful candidates will perform new and replacement PC setups for employees and other IT tasks to support business operations. Must be customer service-focused and responsive to questions and requests in a fast-paced and ever-changing environment. Successful candidates will also maintain an inventory and log activity. They will work under direct supervision, reporting to the Director of Information Technology. Candidates must be proficient in Windows, Microsoft Office, Microsoft 365, and other Microsoft products and should be able to demonstrate generalized proficiency in other computer-related disciplines. Typically requires 0-3 years of related experience.
Responsibilities
- Responding to queries via chat, email, or phone in language the client can understand
- Deploying PCs and installing hardware to meet client needs
- Providing technical assistance for a variety of clients
- Diagnosing computer-related issues
- Resolving computer-related problems
- Remotely assist clients to address hardware or software issues
- Following up with customers to ensure full resolution of issues
- Assist and train other staff members on applications and offerings from the IT Department
- Writing, editing, and revising documentation and manuals for software and hardware
- Able to maintain an inventory and log activity.
Qualifications
- Must be customer-oriented with excellent verbal skills
- Must be proficient in Windows, Microsoft Office, Microsoft 365, and other Microsoft products
- Proficiency with mobile computing is a plus
- Able to demonstrate generalized proficiency in other computer-related disciplines
Compensation is commensurate with experience. Traders employees also benefit from:
- Group Medical/Dental/Vision
- Employee and Dependent Life Insurance
- Paid Time Off
- 401K Plan
- Training and Career Development
- Opportunities for Advancement
Traders Insurance is an Equal Opportunity Employer.