Operations Director

Description

About Trademark Property Company

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. Since its founding in 1992, the company has been dedicated to transforming communities by creating vibrant, community-focused spaces.

Overview

The Operations Director at Zona Rosa is responsible for the overall operations, maintenance, and physical integrity of the assigned retail/mixed-use property. This leadership role involves managing risk, developing operational standards, overseeing construction and tenant coordination, and managing service contracts. A core focus includes implementing preventive maintenance programs, controlling costs, and leading a team of facilities personnel to ensure the property operates at peak efficiency.

Job Type & Schedule

This is a full-time, exempt position. The standard work week is 40 hours, but the schedule requires flexibility to support property operations, which may include working outdoors, responding to emergencies, and overseeing projects outside of standard business hours.

Key Responsibilities

Responsibilities will be assigned by the General Manager and encompass facility operations, financial oversight, vendor management, and team leadership.

Operational Management & Maintenance

• Coordinate the day-to-day activities of maintenance, repair, and risk management for the center.
• Implement preventive maintenance programs to enhance property value, ensure effective cost control, and identify problem areas proactively.
• Oversee the condition and maintenance programs of key asset systems, including HVAC, electrical, plumbing, building automation, fire control, and utility metering systems.
• Serve as the technical expert for complex building issues and design new ways to improve systems to minimize energy consumption.
• Ensure compliance with AIA, Building Codes, OSHA standards, and regulatory guidelines to maintain a safe working environment.
  
  

Financial Oversight & Vendor Coordination

• Lead the implementation of annual operating budgets and capital expenditures, ensuring execution within guidelines.
• Maintain financial responsibility for controlling CAM costs within the approved budget and work to improve net income.
• Review the General Ledger for accuracy and maintain the integrity of approved budget line items and year-end accruals.
• Manage third-party vendors by obtaining RFPs/bids, drafting contracts, coding bills, and monitoring contractor performance.
  
  

Tenant Coordination & Strategic Support

• Ensure tenant compliance with lease requirements regarding maintenance, hours of operation, and care of premises.
• Monitor on-site tenant construction for compliance with approved plans and perform punch lists for Tenant Coordination.
• Work proactively with tenant architects and contractors to ensure timely construction schedules and openings.
• Interface with the Marketing Director to coordinate facilities personnel for the setup and teardown of marketing signs and events.
  
  

Team Leadership & Supervisory

• Recruit, hire, train, and counsel direct reports, including Facility Managers, Facility Techs, and support staff.
• Provide clear objectives, evaluate performance, and conduct interim and annual performance reviews.
• Plan, assign, and direct work while ensuring compliance with company personnel policies and applicable laws.
  
  

Requirements

Technical Skills & Requirements

• Required: Thorough knowledge of construction, facilities operations, security, and housekeeping functions.
• Required: HVAC experience is required.
• Required: Ability to safely operate forklifts, aerial lifts, and all types of power tools.
• Required: Proficiency in PC applications, including Excel, MS Word, and PowerPoint.
• Preferred: Possession of appropriate licenses/permits for trade (e.g., Journeyman, Master Electrician, or City Licenses).
  
  

Education & Experience

• Required Education: A Bachelor’s degree from a four-year college or university, or relevant experience.
• Required Experience: 5 years of related field experience.
• Required Management: Minimum of 2–3 years of management experience.
  
  

Personal Attributes

• Must demonstrate a creative and innovative approach to problem-solving.
• Must possess strong analytical, organizational, and time management skills.
• Must be results-oriented, high-energy, and possess the highest level of personal integrity.
• Must be able to communicate effectively (oral and written) with tenants, vendors, employees, managers, and local government.
  
  

Working Conditions & Physical Demands

• Must be able to stand and walk for up to 8 hours a day, including working outdoors in varying weather conditions.
• Must be able to frequently lift a minimum of 50 lbs.
• Must be able to crouch, reach, stoop, climb, and balance to install or move equipment.
• Must be comfortable working on roofs and in close/cramped spaces such as attics, basements, and crawl spaces.
• Must be able to handle multiple projects simultaneously in a fast-paced environment.
  
  

Benefits

We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.

• Medical, Dental, & Vision: Coverage through United Healthcare.
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave.
• 401k: With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday.