Concierge Manager

Description

About Trademark Property Company

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties.

We aren’t just about square footage or leasing rates. We are in the business of placemaking. We take ordinary spaces and turn them into community hubs—places where people want to be, connect, and experience something special.

Our business is focused on adding value to assets, but our passion is adding value to communities. We don’t just manage properties; we curate experiences. If you want a career that is as dynamic and vibrant as the places we create, you’re looking in the right place.

We Aim For Our Culture To Truly Reflect Our Purpose And Guiding Principles. Our Purpose Is To Be Extraordinary Stewards, Enhance Communities And Enrich Lives. Our Guiding Principles

• Have Vision
• Engage People
• Make a Difference
• Create Value
• Build Partnerships
  
  

Do you like what you’re reading? Nice, but enough about us, let’s talk about you.

Are You…

• A Connector: You inspire your team to connect with guests at an emotional level, elevating hospitality from a service to an experience.
• A Partner: You cultivate exceptional relationships with tenants, marketing, and operations teams because you know a seamless guest environment is a true team effort.
• Relentless: You insist on exceptionally high standards of service, taking the team's performance, presentation, and property hospitality personally.
• Growth-Minded: You love coaching others, building a cohesive team culture, and identifying fresh ways to elevate the guest experience.
  
  

The Opportunity

The Concierge Manager at Atlantic Station is a champion of hospitality, responsible for leading, developing, and overseeing the guest services department at our premier mixed-use destination. This role manages the entire guest services footprint, directly supervising the Lead Concierge and a dynamic team of Part-Time Concierges. The ideal candidate is a high-energy hospitality professional who thrives in a fast-paced environment, excels at operational organization, and is passionate about setting a first-class standard for the 4.5 million annual visitors who enjoy Atlantic Station.

• Job Type: Full-time, Salaried, Exempt
• Reports To: Sr. Marketing Manager
  
  

What You’ll Do

• Leadership, Team Management & Accountability
• Team Oversight: Provide strategic direction, leadership, and management to the Lead Concierge and the entire Concierge staff.
• Performance & Training: Onboard, train, and continuously coach team members on department policies, operational procedures, and customer service expectations.
• Scheduling & Shift Organization: Manage labor budgets and department schedules to ensure optimal staffing during peak property hours, weekends, holidays, and special events.
• Operational Excellence & Escalations
• Service Standards: Maintain, review, and evolve standard operating procedures for the concierge desk, ensuring an upbeat, proactive, and seamless visitor experience.
• Advanced Escalations: Act as the primary point of resolution for complex guest concerns, managing sensitive issues with diplomacy and a solutions-oriented approach.
• System & Data Management: Ensure the team maintains technical proficiency in internal tracking systems and software, verifying that all electronic data entries, amenity bookings, and guest logs are managed accurately.
• Placemaking & Event Collaboration
• VIP & Community Activations: Partner closely with Marketing, Property Management, and Operations to support property wide events, coordinate private/party room bookings, and streamline vendor setups.
• Amenity Operations: Oversee logistical operations for visitor amenities, including complimentary stroller/wheelchair programs, customer purchase pickup logistics, and baggage storage workflows.
  
  

Requirements

What You Bring to the Table

Experience & Leadership

• Proven Tenure: 3–5 years of progressive hospitality, hotel front desk, premium retail, or customer service experience, with at least 1–2 years in a dedicated supervisory or managerial role.
• Organizational Mastery: Exceptional multitasking, problem-solving, and schedule-management capabilities.
  
  

Communication & Technical Skills

• Interpersonal Strength: Outstanding oral and written communication skills with the ability to influence, motivate a team, and remain professional under pressure.
• Technical Literacy: High competence in standard office software (Microsoft Office Suite) and a quick adaptability to internal guest service property software. Bilingual skills are a plus.
  
  

Physical Demands & Availability

• Physical Agility: Ability to stand for extended periods, walk long distances across a dynamic outdoor retail environment, and occasionally lift up to 40 pounds.
• Flexible Schedule: Must be available to support property needs by working a flexible schedule that includes mornings, mid day, nights, weekends, and major holidays.
  
  

Oh, You Want the Perks?

We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.

• Medical, Dental, & Vision: Coverage through United Healthcare.
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• 401k: With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.
  
  

Does this sound like a place you’d want to work? If so, we invite you to apply!