Client Care Consultant

We are seeking a friendly, detail-oriented Client Care Consultant to join our team in an in-person, office-based role. This position serves as the front line of our operations, ensuring clients and real estate partners receive prompt, accurate, and professional support from first contact through scheduling and follow-up.

As a Client Care Consultant, you will handle incoming calls and in-office interactions, educate clients on our services, schedule inspections, and support internal teams.

Key Responsibilities

• Assist clients by phone (or in-person) with professionalism and warmth
• Answer client questions and provide clear explanations of inspection services and benefits
• Schedule, modify, and manage inspection appointments using company scheduling software
• Maintain departmental KPIs (Key Performance Indicators) related to client care and scheduling
• Support inspectors and office staff with administrative and operational needs
• Assist with data entry and report generation for various departments
• Collaborate with the marketing team on administrative or content support when requested
• Take detailed, accurate notes on client interactions and internal requests
• Complete additional duties as assigned to support company operations

Schedule & Work Environment

• This is a 100% in-person position at our office in Livonia, MI.
• Full-time role with a consistent schedule
• Evenings and weekends will be required based on scheduling need
• Schedules are set in advance and designed to support work-life balance

Requirements & Qualifications

• Strong customer-service mindset with a genuine desire to help others
• Excellent verbal and written communication skills
• Highly organized with strong multitasking and time-management abilities
• Comfortable working in a fast-paced, client-focused office environment
• Ability to take detailed notes and follow processes accurately
• Proficiency with computers, phone systems, and office software
• Ability to work independently and as part of a collaborative team
• Possess a “servant’s heart” and a positive, solution-oriented attitude

Preferred Skills & Attributes

• High attention to detail and accuracy
• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets)
• Prior experience in customer service, call center, office administration, or real estate-adjacent roles is a plus

Benefits

Competitive pay, based on experience

Paid Time Off

401(k) Retirement Plan

Health Insurance Options Available

Paid Training & Onboarding

Growth Opportunities

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role requires weekend availability. Are you able to work a flexible schedule?
• Are you comfortable working in an in-house (office-based) position?

Ability to Commute:

• Livonia, MI 48154 (Required)

Work Location: In person

Salary : $18