What are the responsibilities and job description for the Project Coordinator position at Trademark Heating, Cooling & Electrical?
Project Coordinator
As a Project Coordinator, you play a key role in keeping our service, sales, and installation teams running efficiently while delivering an excellent customer experience. This position is ideal for someone who is highly organized, thrives in a fast‑paced environment, and enjoys coordinating schedules, people, and priorities throughout the day.
Position Overview
This role is responsible for maximizing technician and installer productivity through effective scheduling, communication, and coordination. You will work closely with technicians, installers, apprentices, and managers to ensure jobs are completed on time, under budget, and with a high level of customer satisfaction.
What You’ll Do
- Schedule and dispatch service technicians, installers, and apprentices based on job priority, availability, and skill set
- Communicate with field teams throughout the day via phone and dispatch systems
- Coordinate installation schedules and call customers to set up equipment installations
- Maintain real‑time awareness of technician routes, start/departure times, tooling, and qualifications
- Anticipate scheduling, routing, or parts issues and make quick, sound decisions
- Communicate job updates, delays, and parts timelines to customer
- Maintain technician schedules including vacation, sick time, and weekend rotations
- Assist with accurate and timely paperwork and documentation
- Participate in training and continuous improvement initiatives
- Contact customers regarding parts status and job updates
- Maintain technician schedules including vacation, sick time, and weekend rotations
- Interact with technicians daily to ensure smooth operations
What We’re Looking For
- Dispatch or coordination experience preferred
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a fast‑paced environment
- Confident communicator with strong customer‑service skills
- Strong decision‑making and problem‑solving abilities
- Team‑oriented, dependable, and self‑motivated
Trademark Heating, Cooling & Electrical is more than a service provider—we’re a trusted partner to the communities we serve throughout Hayden, North Idaho, Spokane, and surrounding areas. For over 17 years, we’ve built our reputation on quality workmanship, reliable service, and strong relationships with the people who count on us every day. At Trademark, every project is a team effort, and every team member plays a role in helping our neighbors stay comfortable and powered year‑round.
We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.