What are the responsibilities and job description for the Inside Sales/ Customer Service position at TradeFirst?
**Job Title: Inside Sales/Customer Service Representative**
- :**
- Key Responsibilities:**
- Handle inbound and outbound sales calls with professionalism and a customer-first mindset.
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions.
- Build and maintain strong relationships with new and existing customers to encourage repeat business.
- Collaborate with the sales team to identify and utilize sales opportunities to achieve company objectives.
- Accurately process orders and ensure timely delivery to customers.
- Manage and update customer accounts, maintaining detailed records of interactions and transactions.
- Assist with resolving customer issues and complaints, escalating complex cases to appropriate departments when necessary.
- Prepare regular sales and customer service reports, highlighting areas for improvement.
- Qualifications:**
- Proven experience in inside sales and/or customer service roles is preferred.
- Excellent communication and interpersonal skills to effectively interact with customers and team members.
- Strong problem-solving abilities and the capacity to handle challenging customer interactions.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of organization and attention to detail.
- A positive attitude and a commitment to providing excellent customer service.
- Benefits:**
- Competitive salary and commission structure.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
Pro Customer Service Sales
The Home Depot -
Troy, MI
Pro Customer Service Sales
The Home Depot -
Rochester, MI
Pro Customer Service Sales
The Home Depot -
Warren, MI