Service Specialist

About Tracy Electric, Inc.

Tracy Electric, Inc. is a full-service electrical contractor serving Wichita, KS, and surrounding areas with commercial, residential, industrial, and emergency electrical repair and installation services. We are also licensed to perform industrial work in more than 36 states. Our commitment is simple: provide exceptional customer service and the highest level of workmanship on every job, regardless of size or location.

At Tracy Electric, we are a fast-paced, high-energy team where passionate professionals work together to make the unthinkable possible. We take pride in our family-oriented culture, supporting one another and treating our employees, customers, and partners with the same respect and care we would want for ourselves.

Position Summary

We are seeking an experienced Service Specialist/ Dispatcher to lead and coordinate our service operations. This position plays a critical role in managing daily service activities, coordinating technicians, scheduling and dispatching calls, communicating with customers, and ensuring jobs are completed efficiently, safely, and to our high standards.

The ideal candidate is organized, proactive, technically knowledgeable, and comfortable working in a fast-paced environment. This person will serve as a key link between customers, field technicians, and management while helping maximize technician productivity and customer satisfaction.

Work Schedule

Full-Time — Minimum 40 hours per week Monday–Friday | 7:45 a.m.–5:00 p.m.

Key Responsibilities

• Receive and manage incoming customer calls, determine service needs, and schedule the appropriate technician using dispatching software.
• Serve as the primary point of contact for customers throughout the service process, addressing questions, resolving concerns, and providing timely follow-up.
• Prioritize and dispatch service calls based on technician skill level, location, job type, urgency, and availability.
• Monitor the progress of service calls and maintain accurate work orders, schedules, and service records.
• Provide technical support and assistance to electricians in the field when needed.
• Monitor service requests to ensure work is completed according to customer specifications, quality standards, and expected timelines.
• Create work orders and issue purchase orders for the Service Department.
• Plan and maintain schedules for apprentices and journeyman electricians to minimize downtime and maximize productivity.
• Assist with estimates, takeoffs, and bids as needed.
• Track and maintain lift rentals, permits, locates, and other service-related requirements.
• Coordinate with customers, technicians, vendors, and management to keep service work moving efficiently.
• Conduct site visits as needed to monitor job quality, progress, and customer satisfaction.
• Review and process billing for completed service work.
• Identify operational challenges and opportunities for improvement, and work with management to implement more efficient processes and best practices.
• Help foster a positive, accountable, and team-oriented work environment.

Qualifications & Requirements

• Previous experience in electrical service, service management, dispatching, or a related field.
• Strong knowledge of electrical systems and the ability to communicate effectively with field electricians.
• Proven leadership and team-management skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to prioritize multiple tasks and work effectively under pressure in a fast-paced environment.
• Strong computer skills, including proficiency with Microsoft Office, particularly Excel.
• Experience with service dispatch software, enterprise resource planning (ERP) systems, and/or customer relationship management (CRM) platforms.
• Ability to make sound decisions quickly while maintaining a strong focus on customer service and operational efficiency.
• Professional, dependable, and proactive approach to problem-solving.

What We Offer

• Competitive salary and comprehensive benefits package
• Paid time off (PTO)
• 401(k) with company match
• Medical insurance
• Dental and vision insurance
• Opportunities for professional growth and advancement
• A supportive, collaborative, family-oriented work environment
• Flexible remote-work options

Why Tracy Electric?

At Tracy Electric, we believe our success starts with our people. Our team brings together experienced professionals who take pride in their work, support one another, and are committed to doing the job right. We value quality, integrity, accountability, and exceptional customer service—and we are looking for a Service Manager / Dispatcher who shares those values.

If you are an organized, experienced leader who understands the electrical service industry and enjoys keeping people, projects, and customers moving in the right direction, we would like to hear from you.