Customer Success Manager

Tractor Zoom, founded in 2017, is revolutionizing how farm equipment and heavy machinery are researched, valued, and purchased. By collaborating with over 2,250 auctioneer and dealer locations across the country, Tractor Zoom offers a comprehensive and transparent heavy equipment database. This platform empowers buyers to find and finance equipment online and enables banks, dealerships, and other organizations to assess equipment value using real-time market data. Our innovative tools and services aim to simplify and enhance decision-making in the agricultural and heavy machinery industry.

This is a full-time, on-site role located in Johnston, IA for a Customer Success Manager. The Customer Success Manager will oversee client relationships, ensuring satisfaction and success in using Tractor Zoom's products and services. Responsibilities include onboarding new clients, providing ongoing support, identifying growth opportunities, and delivering insights based on users' engagement. This role involves coordinating with cross-functional teams, addressing customer concerns promptly, and fostering long-term partnerships to drive customer retention and product adoption.

• Strong customer relationship management skills including problem-solving, communication, and conflict resolution.
• Experience with client onboarding, support, and ensuring customer satisfaction.
• Proficiency in utilizing CRM tools and providing data-driven insights to enhance product adoption and retention.
• Effective collaboration skills to work with internal teams, such as Sales, Product Development, and Marketing.
• Knowledge of farm equipment, heavy machinery, or agricultural industries is an advantage.
• Bachelor’s degree in Business, Communications, or a related field, or equivalent work experience.
• Demonstrated ability to work in a fast-paced environment with strong time-management skills.
• Passion for building meaningful client relationships and care for customer success.