Dir, IT Marketing Systems

Overall Job Summary

This position is responsible for directing the design, development and deployment of all store-facing and store-supporting systems and applications. This position will define the technological vision of these systems and ensure alignment with business initiatives. In addition, the position is accountable for the support and stability of store systems and setting performance standards and service levels.

Essential Duties and Responsibilities (Min 5%)

• Define technology vision for marketing systems and develop strategies for improving and leveraging marketing systems.
• Direct research on software products and services and determine course of action in support of procurement and development efforts, including operating costs, productivity levels, and upgrade requirements.
• Lead the Information Technology (IT) team responsible for implementing and maintaining core marketing and business intelligence systems such as customer relationship management (CRM) solutions, marketing analytics, campaign management, loyalty, business intelligence/reporting and the enterprise data warehouse, while supporting the business teams that depend on it. Ensure systems are up and secure at all times.
• Define complex program/project deliverables and service level agreements, as well as commit resources to IT management, executive team, department leads, support staff, and end-users.
• Define development and implementation of IT policies and procedures, including those for architecture, program/project management, and software development lifecycle (SDLC) standards, purchasing, and service provision.
• Direct managers, team leads and other direct reports including making decisions on recruiting, supervision, scheduling, development, evaluation, and disciplinary actions. Provide technical leadership to project managers and direct reports.
• Participate in IT department operational and strategic planning, including business requirements, project planning, organizing and negotiating the allocation of resources.
• Define and review budgets for and from the IT department and ensure the budgets comply with stated goals, guidelines, and strategic initiatives.
• Ensure clear and timely communication to business leaders/partners about all pertinent events that affect core systems and keep them apprised of project status.
• Develop and maintain superior test plans by partnering with Quality Assurance. Ensure that new systems and changes are properly tested.
• Actively manage vendor relationships to ensure Tractor Supply Company is getting the best possible resources and that vendors are staying on task and on schedule with our projects.
• Coordinate and communicate with external groups on all aspects for the technology process include managing vendor relationships, defining broad/complex program deliverables, setting service level agreements and coordinating changes with other groups in IT and the business.
  
  

Required Qualifications

Experience: 10 years of IT experience in store and marketing technologies, including experience managing or directing IT managers/supervisors.

Education: Bachelor’s degree in Computer Science, Management Information Systems, or related technical field is preferred. Any suitable combination of education and experience will be considered.

Platform knowledge (UNIX, Linux, Windows): SAP, SAS, Linux/Unix, SQL

Preferred Knowledge, Skills Or Abilities

• Experience in architecture practices, modeling, and technical frameworks in order to ensure architecture disciplines are followed.
• Strong knowledge of IT financial management.
• Ability to lead strategic change across technology environments
  
  

Working Conditions

• Normal office working conditions
  
  

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Lifting up to 10 pounds
  
  

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.