What are the responsibilities and job description for the Outside Sales Representative - Heavy Duty position at Traction US?
Are you passionate about exceeding customer expectations and being a leading solutions provider in the Heavy-Duty transportation and specialty aftermarket parts industry? Do you have extensive knowledge of Heavy Duty Parts? If so, we invite you to explore opportunities with our Traction stores.
Position Summary:
The Local Outside Salesperson provide the highest levels of customer service, promoting the entire line of Heavy-Duty products and programs, calling on new and existing customers.
RESPONSIBILITIES
- Establish and maintain good relations with customers by providing courteous, efficient, and professional service
- Work with the Store Manager to provide business planning designed to reach product and sales goals
- Promote entire line of Heavy-Duty products and programs
- Continue to improve and stay updated on Heavy Duty product knowledge by interacting manufacturer's representatives
- Communicates with customers and leads to identify and understand their product or service needs; leverage parts knowledge to identifies and suggests products and services to meet those needs
- Demonstrates the functions and utility of products or services to customers based on their needs
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale
- Work with manufacturer's representatives to grow customer knowledge of lines
- Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest
- Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
- Provides periodic territory sales forecasts
- Other duties as assigned
QUALIFICATIONS/COMPETENCIES
- Must be at least 18 years of age
- Valid driver’s license
- Prior Heavy-Duty parts background or mechanical inclination is required
- Exceptional customer service and communications skills (both written and verbal)
- Reliable, organized, detailed, and focused
- Two years of related experience and/or training; or equivalent combination of education and experience is preferred.