What are the responsibilities and job description for the Operational Engineer - Phoenix position at Trackman?
Job Description
The Operations Engineering team is expanding to support Trackman’s Broadcast operations—both on-site and remotely—across the PGA TOUR, LIV, and DP World Tour in 2026 and beyond.
Trackman’s products are becoming increasingly central to professional, commercial, and amateur sports worldwide. Ensuring system stability at every level is essential to our mission. Our customers expect near-continuous uptime and rapid, thoughtful responses to technical challenges.
We are looking for curious, collaborative engineers who enjoy solving complex problems, learning continuously, and working in a diverse, global environment. We welcome candidates from all backgrounds—including those who may not meet every single listed requirement—who can bring new perspectives, experiences, and ideas to our team.
Ops Engineers apply engineering and mathematical principles, root-cause analysis, networking, programming, systems architecture, and sports domain understanding to support and enhance Trackman solutions end-to-end. As a team, we tackle highly complex issues, develop new tools and systems, and serve as key partners to Field Operations, Support, R&D, and Product. Our work is broad, evolving, and critical to Trackman’s global growth!
Job Responsibilities Of An Ops. Engineer
Job Requirements
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.
Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.
Share our Passion!
Applications are continuously assessed, so please send your application as soon as possible. If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.
The Operations Engineering team is expanding to support Trackman’s Broadcast operations—both on-site and remotely—across the PGA TOUR, LIV, and DP World Tour in 2026 and beyond.
Trackman’s products are becoming increasingly central to professional, commercial, and amateur sports worldwide. Ensuring system stability at every level is essential to our mission. Our customers expect near-continuous uptime and rapid, thoughtful responses to technical challenges.
We are looking for curious, collaborative engineers who enjoy solving complex problems, learning continuously, and working in a diverse, global environment. We welcome candidates from all backgrounds—including those who may not meet every single listed requirement—who can bring new perspectives, experiences, and ideas to our team.
Ops Engineers apply engineering and mathematical principles, root-cause analysis, networking, programming, systems architecture, and sports domain understanding to support and enhance Trackman solutions end-to-end. As a team, we tackle highly complex issues, develop new tools and systems, and serve as key partners to Field Operations, Support, R&D, and Product. Our work is broad, evolving, and critical to Trackman’s global growth!
Job Responsibilities Of An Ops. Engineer
- Travel 6-10 weeks a year to various PGA Tour, DPWT, and LIV events to provide highly technical engineering support to ensure our flawless Broadcast operations
- Apply independent judgment and engineering principles informed by your sports understanding to resolve a variety of hardware and software customer-related issues
- Own the optimization of existing alerting/monitoring solutions and implement new checks to improve system stability throughout our portfolio of products
- Develop a wide range of software tools to improve operations and support processes which may ultimately be productized by R&D
- Maintain the existing Ops. Engineering code base to patch bug fixes and add new functionality based on internal and external needs
- Oversee a network of 600 Linux systems worldwide running micro-service Docker architecture
- Work closely with all of our Denmark-based data R&D groups and collaborate with US, European, and Asian-based counterparts in product development, ideation, and design
- Effectively deliver the appropriate solutions and support for Field Ops. and pre-sales situations
- Document and publish technical notes and articles to the Trackman Knowledge Base for internal and external stakeholders
- Other projects and tasks may be assigned to accommodate the changing needs of the department and the company
Job Requirements
- B.S. degree in an engineering field
- Solid understanding of one or more of the following topics to ensure highly accurate tracking data:
- Applied mathematics, digital signal processing, or systems engineering principles
- Experience with Python, Grafana, APIs, and Mongo DB to develop new Operations and Support focused tools while also maintaining/improving the existing Ops. Engineering code base
- Unparalleled dedication to positive customer experiences driven by empathy and a human-centered approach to support and operations
- Proven background in networking and Linux Operating Systems
- Comfortability with navigating and interpreting large and varying data sets
- Excellent oral and written communication skills to convey highly complex technical information to both internal and external stakeholders in a clear and salient manner
- Experience in or an appreciation golf and/or baseball to aid in engineering investigations and data analysis
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.
Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.
Share our Passion!
Applications are continuously assessed, so please send your application as soon as possible. If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.